Not resolved

Thank you for your review. Actually, the UrineOut Powder IS doing it's job. It's bringing or "wicking" all of the old urine that is DEEP in the carpet, and bringing it up to the surface. This is good. That would be why the spots are still "yellow", because you still have urine in the spots. Also, this would explain why the areas still smell like urine, because you still have urine to remove. No worries, though.

Vacuum the areas again and then repeat another application until ALL of the urine is removed. It may take several applications to remove ALL of the urine. I've multiple applications on really bad areas to remove urine from DEEP in the carpet. Plus, the UrineOut Powder is removing all of the other liquid cleaners that you've used on these areas.

In addition, since you still have urine odors in the spots (because you not yet clean them thoroughly), this is attracting your dogs back to the areas. Just like when dogs go outdoors and sniff around the grass to smell where they've peed before, they are doing this with these spots on your carpet because you still need to re-clean areas. Especially after dogs have been using the same areas over and over again, the urine gets built up deep down in the carpet. So, the beauty of the UrineOut Powder is you can do multiple applications to "wick" ALL of the urine from the carpet for permanent stain and odor removal.

At Planet Urine - Pet Stain Removal Experts, we strive to solve ALL pet urine stain & odor problems. However, in the rare instance that we can't, we still APPRECIATE your business. We have issued you a refund for your products.


PlanetUrine.com - The Pet Happy Home Specialists!

Toll-Free: 1-888-286-6367

I liked: Good service, Quality products.

Review #710142 is a subjective opinion of a user.

Reason of Review / Monetary Loss Removes urine stains and odors / Not specified
Preferred solution Not specified

Had an Experience with Planet Urine?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

State Farm Insurance - Daughter was hit after she put car into reverse, she maintains that she never moved and stayed in the grass area she was parked in State Farm Insurance "4/29/2017 daughter was delayed leaving work because the school was shut down letting no one in or out until they were told. Once she was released she went to the..." Read more Encompass Insurance - Encompass insured ticketted for causing accident. Encompass denies claim! Encompass Insurance "9/17/14 at 1245 PM. Encompass insured driver in a Jeep Grand Cherokee made a lane change without checking to see if a vehicle was next to her. I was in..." Read more ToCo Warranty - Review in Insurance category  from New York City, New York Toco Warranty "SCAM. SCAM. SCAM. SCAM. SCAM. SCAM. I refused to go further with conducting business with TOCO after reading these disturbing reviews and for the second time I have been harassed..." Read more Planet Urine Ruined my Carpet Planet Urine "I ordered at least $100 worth of product from these *** bags and when it didn't work and bleached my carpet, I wrote an email. The "lovely" email told me..." Read more Factory Outlet Store - The Company Promises Delivery Time Quicker Than FEDEX  Guarantees Factory Outlet Store "I ordered 2 headsets and USB wired conference speaker. The company website shows free shipping 2-5 business days which was adequate for my situation. Then they send the items SMART..." Read more Living spaces is a fraud company Living Spaces "We purchased our furniture on 8/6/16 and purchased VIP Care for 147.00 told us seam separation would be covered - we call for our first claim in March 2017 because..." Read more Amtrak - Horrible customer service and dangerous employee behavior Amtrak "In an attempt to go on what started as a simple family trip from Chicago to St Louis round trip , I was treated horribly and had a nightmare of..." Read more Everbuying - Wonderful online store, lots of gadgets and phones at amazing prices Everbuying "Everbuying was recommended to me by a friend from work. At first i was a little skeptic but after my first order i was really surprised by how good is..." Read more