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I was dooped from the start with this company. Their sales reps came to my house and acted as though they were with my current company and informed me they were going to upgrade my system for free. After their speal about how great it was going to be and whatnot, the contract came out and I signed, because 'all I had to do was sign up for ANOTHER 39 months'. I thought nothing of ANOTHER 39 months because I was happy with my alarm company and knew I wasn't planning on moving anytime soon. I was also informed at that time that if I had any problems within the 39 months that I needed to send in 30 days notice and a fee would be initiated, depending on how far into the contract I was. I was informed that after my initial 39 months I could cancel at anytime, without notice. I was REALLY shocked when AFTER my contract was signed and called in, they brought out the PINNACLE folder. I asked if they had bought my first alarm company out and that's when they explained they were completely unrelated to my original company.

Anyway - from there it just got worse. Horrible customer service, at all times! I was rarely treated kindly or spoke to with respect.

I changed to another alarm company recently and I was out of my initial 39 month contract. I sent in notice to cancel immediately but low and behold I was charged for 2 months AFTER I cancelled. I tried calling them and was essentially told 'so what, it's in your contract lady'. Needless to say, it's NOT in the contract and it's NOT what their people will tell you.

I wrote into the BBB and filed a complaint. So far, all that I have gotten back from Pinnacle is lies...although for once they are at least being professional. They refuse to give a refund, even though THEY are completely in the wrong.

STAY FAR AWAY FROM THIS COMPANY AND THE NEW COMPANY THAT HAS TAKEN THEM OVER.

Monetary Loss: $40.

Location: Topeka, Kansas

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Thxs for letting us kno this company is a rip off

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