Pilgrim Furniture City - Would give no stars if I could
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We purchased a fake leather couch in 2019. It is now peeling and coming apart.
We also purchased a protection plan. Their warranty people say that it's normal wear and tear. So I contacted management at the store, and was told they will not cover it. A set that costs over $2000 should last more than 2 years, and shouldn't peel!!!
They will do nothing to help us. I have taken care of this couch, and we are Seniors with no children or pets at home. Why won't they honor a disgruntled customer's complaint with the quality of this couch!!! They pawn it off on the warranty department.
We feel we were sold junk and a couch of very very poor quality. Why not take care of the customer?
We don't understand. It make not be covered under warranty, but how about just plain customer service???!!!
User's recommendation: Buy better quality stuff elsewhere!!!!
Monetary Loss: $2000.
Preferred solution: Let the company propose a solution.
Location: Bristol, Connecticut
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Comments
The company's warranty department is going to come out and take a look at the sofa within the next week. Hopefully they will see that it's not wear and tare, it's poor quality material that the couch is made of.