Contact Pierce Transit Customer Service

The easiest way to email your question or issue to customer service is to use one of the Pierce Transit email addresses listed on the website. To email for topics that fall under the Human Service Agency, the email address is hsa@piercetransit.org. The email address to contact the Pierce Transit customer service regarding “Pierce Transit Police” is pubsafety@piercetransit.org. Finally, to know about the “Transit App” from the customer support team, the email address is info@transitapp.com. Once you send an email to the respective department, you can expect a response within 2 to 3 working days.

Pierce Transit headquarters is situated at the corporate office address. When you have unresolved issues or need information about complex transit situations, you are welcome to mail a comprehensive, detailed document to headquarters. You will get a response to your mail as soon as possible. Mail your document to Pierce Transit, 3701 96th St., SW, Lakewood, Washington 98499, United States. Alternatively, you can request an appointment with a senior person at headquarters.

Pierce Transit customer service hours are 6:30 AM to 6:00 PM, Monday through Friday. It is closed on Saturday and Sunday. Outside these hours, you can still write emails to customer service. You’ll be contacted as soon as possible during business hours. The website with lots of information is also available 24/7. You can also give feedback via the website at any time.

All the various ways to contact the different Pierce Transit sections and departments are explained on the consumer-friendly Pierce Transit website. Open the website in your browser and navigate to “Contact Us”. Click on the button and follow the prompts to find what you are looking for. You’ll find telephone numbers, email addresses, and information about the subject you are looking for.