Los Angeles, California
0 comments

My husband picked up his dress shirts from Pico Dry Cleaners and when he went to pay noticed the pricing had changed. The clerk told him that it was because the shirts were laundered not dry cleaned. At that point my husband was very upset as the shirts were specified do be DRY CLEANED. Fortunately, the shirts were not damaged by the laundering process itself, but my husband later discovered while on a business trip out of state that the shirts had permanent tags affixed to his shirts. Without our permission, they attached via glue and heat a tag to each shirt for tracking purposes. At that point, my husband was out of town and could not do anything about it so he called me (also out of town on business) and I called Jacob (the owner) to resolve the matter. Jacob told me to bring the shirts in when my husband returned and he would remove the tags.

When my husband returned from his trip, we returned to Pico Dry Cleaners as Jacob had requested to show him the heat sealed/glued tags which had been applied to my husband's four dress shirts on the inside bottom left of each shirt. Jacob looked at the shirts and said that these were tags applied through a heat process when shirts are laundered (which again, we had requested they be dry cleaned and they marked them as laundered). Jacob said he would remove the tags and that he would dry clean the shirts and the residue/glue would come off and there would be no charge to dry clean the shirts.

Two days later I returned to pick up the four shirts with hopes that they had removed the tags and residue as promised and unfortunately, the glue is permanently affixed to the shirts & can't be removed. Jacob THEN told me he never told us the glue would come off and it wasn't a big deal. In fact, he told me just to have my husband "tuck in the shirt and nobody will see" - which isn't helpful nor was it the point - the shirts are ruined. I told him he would need to replace the shirts or pay for them and he said I could fill out a claim form and submit receipts but that the shirts were older than a few months and they weren't really worth it. It isn't his place to tell me the value or worth of these shirts - they damaged my property. I told him I would fill out the form and return it with the receipts and left. I returned two hours later with the form and receipts and Jacob had left (of course). The manager on duty called him at home and my husband spoke with him and Jacob said he would CONSIDER submitting to his insurance but it wasn't as if he "had murdered anyone - it was just a few shirts" and if we really wanted the money to "sue him". We left the claim form and receipts with the manager and told them we would call the next morning to speak with Jacob.

The next morning I called Pico Cleaners and spoke with Jacob who told me he wasn't going to submit the claim to the insurance company as he didn't do anything wrong and I could "sue him" in small claims court for the money that he "wasn't afraid of me". I told him his manager from the night prior had told us that they would take care of it and that they often ruin clothing and have to pay. Jacob denied this and then he hung up on me. Later that day I received a call from Pico Cleaners noting that they were submitting our claim to their insurance company and would get back to us by the end of the week regarding status.

At the end of the week I called Jacob (as he didn't call me) and he told me the insurance company would pay for two of the four because you can't see the damage as much on the white shirts (not acceptable solution). They offered to dry clean our clothes or do alterations as "credit" in the amounts of the other two shirts but I don't want them anywhere near my clothes for fear of damaging something I can't replace. I told Jacob that he would need to go back to the insurance company with the photos I provided and he would need to attempt to get all the shirts paid for and I would call him Monday.

On Monday I called Jacob back (again because he didn't call me) and he told me the insurance company would only pay for the two black shirts as they have not been altered and are wearable - that they did NOTHING WRONG. In addition, they want the shirts sent back to them (which I will not do as I don't trust them) and they will not write us a check (which they do on the premises per their Manager on duty) until they have all the shirts back.

To this man with no customer service in mind, the $310 he owes me is nothing but to me, it is and he owes me for his mistake! Just be honest - just be decent and do the right thing!

Do yourselves a favor and go ANYWHERE else!

Review about: Dry Cleaning Services.

Review #408934 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / $310
Preferred solution Not specified

Had an Experience with Pico Cleaners?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Fraudulent ChemDry Rep.... Holly Adams Chemdry "BEWARE!!!!!! Holly Adan's is NOT licensed or certified by ChemDry. She came to my home and ruined my floors. I have filed a complaint with the Better Business Bereau and..." Read more The Cleaning Authority - Initial Cleaning The Cleaning Authority "Here's the kitchen-I think the scam is on these initial cleanings which are expensive. The kitchen wasn't cleaned- nothing moved on the counters, backsplash ignored-bedroom dust ignored. Never again--just cancelled...." Read more Delta Sonic Car Wash - Car Damage Delta Sonic Car Wash "On November 25th, I went to Delta Sonic to get a car wash and an interior cleaning. I went through the car wash and then gave them the vehicle to..." Read more Crystal Clean Car Cleaning Service Review Crystal Clean "We've collected our car and in general was extremely clean, wen my wife noticed lots of black spots (kind of water marks) in all the handles. We informed the manager..." Read more Tophatter - Several Rings And 3 Chains Bidding Review Tophatter "I purchased about $130 worth of jewelry, thrill that I got such a great price through bidding. So far 4 rings came and Im about 90% sure 3 out of..." Read more 1StopBedrooms - No Communication, Inaccurate Shipping Estimates, Unreasonable Delivery Methods 1StopBedrooms "I ordered a sectional sofa from 1Stopbedroom on 2-20-2017. Almost immediately, I received a confirmation email for my order, stating it would be delivered in 4-6 weeks. Just as immediately,..." Read more Conrads Tire Express And Total Car Care - Tire Change Conrads Tire Express And Total Car Care "Had Conrad's on Lorain Ave replace my tires 3 weeks ago. Took it back a week later due to excessive vibration when driving. They said they could find no problems..." Read more Mynamenecklace - Angry Customer Mynamenecklace "I waited a total of 194 mins for the call to be answered. I am having no help via email or facebook and needed to speak to someone on the..." Read more