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I was told i will be called after 21days regarding my TV which never happened so i had to go to the shop to check after 21day if my to has been repaired but a lady who assistanted went to the storeroom and ce back saying it wasn't in the shop they have taken it to Samsum .tell call me it was on a Saturday

After 3days on a Tuesday i received a call from this number +278******** claiming to be from Picknpay and the lady told me there is a quotation for my TV .i could not understand what quotation was it for as my tv was only iny possession for 6month . she said there are inserts that damaged the mother board .i requested an email with damaged component and verification that is was my To by the lady told me she cant do that ,where do i expect her to get that from .i only have to options to pay the R3299 or get my to back unrepaired .

The most surprising issue is that she told me to pay the very same amount i purchased the To with ..whilst its under warranty

The lady then hang up the phone which i have the call recording

I then called the number i got on internet +27-8**-***-*** i reported my problem amd the consulted who answered the call tried to call steelfale branch by with no answer .so she said she will call the manager so that they call me .in a couple of time a gentleman by the name elliot called with this number +278******** He also told me the to had a quotation i asked him who is suppose to pay that amount for repair as the to is still under warranty and has been kept at their place for too long . he told me he was a third part they are not suppliers but reseller i have to deal with Samsun straight ,so i asked how because my invoice is writtwn pick npay steeldale as i purchased there i know nothing about samsum so he said he cant assist .then i request the contact details for samsunng with the ticket number he gave me 69342 &;;;;;;;ID number 4410**** ,he said i must call and ask for Jacqueline Nikita .so i called the following day This number he gave me 011549**** by the lady by the name Baby she said the references i was given are not pulling through on their system and there is no one by the name Jacqueline Nikita ...i didn't have the two recording for Ebby who also gave me a reference number 100******** and promised to call me back between 24-48 hours that was last week Thursday on the 1st of sept till today havent receid any andccallall

Preferred solution: Full refund.

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