Pick n Pay Phone Numbers and Emails

Customer Service:

  • +2 731 372 4053

Pick n Pay Contact Information

Pick n Pay Website:

Pick n Pay Online Chat:

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Pick n Pay Rating Based on 7 Reviews

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Summary of Pick n Pay Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pick n Pay Customer Service?

Staff Question:

  • “Bad attitude”
  • “Im complaining about poor service at pickn pay at chuma mall at diepsloot”
  • “Voucher and staff”

Cards Question:

  • “I want to update. My smart Shoppers card”
  • “I'd like to load money onto my smart shopper customer card.”

Activation/ Cancellation Question:

  • “Activate smart shopper card”

Payments and Charges Question:

  • “Goods billed but not delivered”

Shipping and Delivery Question:

  • “My groceries were not delivered”

Account Question:

  • “I bought the Samsung washing machine on my store accounts the machines doesn't want to take in water and so it means i can't do my laundry and I don't know what is the problem would you kindly pleasure assist me on that.”

Other Question:

  • “Waiting on my microwave”
  • “Why is pick n pay Tubatse crossing still closed”
  • “Need to update my profile, on date of birth”


Pick n Pay Return Policy
Pick n Pay strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act. Pick n Pay are committed to operate Company's business in terms of the requirements of the Consumer Protection Act and Pick n Pay's' returns policy is aligned therewith. A customer's till slip is their guarantee. Goods will be refunded or exchanged, in accordance with the applicable provisions of the Consumer Protection Act, if the goods were defective, unfit for purpose or failed due to a design or manufacturing flaw. Pick n Pay reserves the right to refer returned goods for technical assessment by the manufacturer or authorized service centre. Customers are required to present their original tax invoice or till slip or other proof of purchase, (through Smart shopper card).
To read more: https://www.pnp.co.za/returns-policy
Pick n Pay Delivery Policy
To read more: https://www.pnp.co.za/pnpstorefront/pnp/en/my-account/delivery-detail
Pick n Pay Terms of Service
Welcome to the Pick n Pay Website at www.picknpay.co.za. Please take a moment to read these terms and conditions including Company's policies ("Terms") to understand how they apply to The User's use of Pick n Pay's' Website and any products or services that may The Client may order online. Please read the rules carefully. If The Customer cannot agree with these rules, please do not use the Website. In addition to reviewing this Agreement, please read Pick n Pay's' Privacy Policy and Copyright Policy. The Client's use of the Website constitutes agreement to their terms and conditions as well. Pick n Pay Retailers (Pty) Ltd is a subsidiary of Pick n Pay Stores Ltd, a public company listed on the Johannesburg Stock Exchange. All rights and/or defences afforded to Website in these Terms shall stand to the benefit of Pick n Pay's' group companies. These Terms apply to The Client's use of this Website.
To read more: https://www.pnp.co.za/terms-and-conditions
Pick n Pay Privacy Policy
As Pick n Pay's' customer, The Client's privacy and trust are important to Pick n Pay Accordingly, Pick n Pay ensure that The Customer's Personal Information is collected and processed in a lawful manner. The Company will always endeavour to protect this information and hold it in confidence. Personal Information supplied by The User of company services while making use of this Service (Pick n Pay Mobile App) is provided voluntarily to Pick n Pay. If The Client choose to use Company's Service, then The User of Website acknowledge that such conduct constitutes an unconditional, specific and voluntary consent to the processing (including storage) of such information. When signing up for this Service, the information The Client of Pick n Pay supply is used not only to facilitate the Services provided via the Mobile App but also to support the wider Smart Shopper program. When signing into the Mobile App, The User of company services are required to link the app to an existing Smart Shopper account profile or to create a new Smart Shopper account profile.
To read more: https://www.pnp.co.za/privacy-policy
Pick n Pay FAQ
Once Website know The Customer's delivery address, Pick n Pay is able to show The User of Website the products, pricing and promotions specific to The Client's region, as well as the exact products that are in stock for The User's delivery area. Website can also tell The Customer the delivery options that are available to The User of company services If The user of company services is already registered, make sure User is logged in each time The User of Website start shopping. Yes The User of Website can. However, The Customer won't be able to place an order. The User of Website also won't be able to see prices and products specific to The User's delivery area until The Client of Pick n Pay have created a delivery address, which means that when The Client check out, some items The Userve chosen may not be available for delivery to The Client's area, or may be priced differently. In future, Website will be adding automatic login functionality, which will keep The User logged in unless The User of Website clear The Customer's browsing data or log in from a new location or device that isn't linked to The User's main device(s).
To read more: https://www.pnp.co.za/pnpstorefront/pnp/en/faq
Pick n Pay Pros and Cons

Pros: It is of good quality

Pick n Pay reviews and complaints

Pick n Pay is ranked 68 out of 372 in Supermarkets and Malls category

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