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1.7

Flight PR 219 15/16 December 2015, Auckland to Manila via Cairns. The journey was timely and uneventful.

Upon arrival awaited luggage on carousel 4. And waited and waited. An hour in to the wait spotted a white shirted man wearing a badge and carrying a personal radio. Could he help?

He stated the flight had landed at Manila without baggage aboard, he had no idea where it had gone and he couldnโ€™t find out anything until offices opened later (this was 4.45 a.m.). He invited all passengers to submit a pro-forma each with all relevant details. Staff to whom we all submitted the proformas reassured us that we will be advised when the luggage has been traced and when it can be delivered. Since then absolutely nothing has happened.

We are no wiser than we were that morning. Phone calls, texts and e-mails sent have elicited rare response and absolutely no information.

96 hours without change of clothing, personal effects and, in my case, important medicines, only some of which I can purchase here.

This is disgraceful and reflects appalling customer service on the part of Philippine Airlines.

Reason of review: Poor customer service.

Location: Cebu City, Cebu

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Do you think they care? They couldn't give a ***.

Take it or leave it is PAL's platform. Unfortunately, if you're a local, you have little choice when travelling around the country.

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