Philadelphia Water Department Phone Numbers and Emails

Customer Service Number:

  • (215) 685-6300
Send Message

Customer Service:

  • (215) 685-6236
    Industrial Waste Unit

Accounting/ Billing:

  • (215) 686-6880
    Payment Agreements

Jobs/ Career:

  • (215) 686-0880


  • (215) 380-9327

Philadelphia Water Department Emails:

Accounting/ Billing
Customer Service
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Philadelphia Water Department Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • More commonly used way of contact is by phone.

    Source Distribution
    81% phone 19% email
  • The best phone number to call Philadelphia Water Department is 2156856300. 71% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Saturday and Sunday.

  • People call Philadelphia Water Department mainly because of staff, product/ service and request for information.

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Contact Information

Philadelphia Water Department Website:

Philadelphia Water Department Help Center:

Corporate Office Address:

Philadelphia Water Department
1101 Market St., 5th Fl.
Philadelphia, Pennsylvania 19107
United States

Other Info (opening hours):

Additional Fax:

Customer Service (Industrial Waste Unit): +1(215) 685-6232

Customer Service Hours:

Monday - Friday: 9:00AM-5:00PM

More contact details

Philadelphia Water Department Rating Based on 3 Reviews

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Product or Service Quality
Scholarship, Grants and Programs
Customer service
Price Affordability

Rating stats

Rating trend

Summary of Philadelphia Water Department Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Philadelphia Water Department?

Product/ Service Question:

  • “Need metal plate for sidewalk water access hole”
  • “Main valve broken in basement before the meter”

Staff Question:

  • “Service change meter”

Request for Information Question:

  • “About my bill payment”
  • “To inquire how to fill out the application for tap on line”

Payments and Charges Question:

  • “Bill due”

Other Question:

  • “Water issues”
  • “Water coming up in the street via a crack in street”
  • “Paying”

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