Knoxville, Tennessee
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Wonderful company!I recently placed three separate orders within a week of each other.

One of the orders was severely damaged during shipping and it was a complete loss. I called their customer service department and spoke with a courteous, sympathetic representative who shipped replacements immediately. I did not experience any kind of hassle whatsoever. I will definitely be ordering from them again, rather than making an excursion to a department store (I live in a rural area).

Thank you Pfaltzgraft for an outstanding experience with your stellar customer service department. What more can you ask for from a company who has been around for a long, long time?

I'm a happy camper!

Review about: Pfaltzgraff Online Order.

I liked: Customer service is outstanding.

Review #945186 is a subjective opinion of a user.

Value for money
Customer service
Discounts and Special Offers
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
PRODUCT OR SERVICE Pfaltzgraff Customer Care
Reason of Review / Monetary Loss Good customer service / Not specified
Preferred solution Not specified

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I've had my own experiences with Pfaltzgraff customer service and read the many, many negative reviews that match my experience with Pfaltzgraff. Good chance that this is a paid reviewer. Pfaltzgraff sells junk now.

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