Contact PetSnowy Customer Service

Clients who prefer written communication over calling the agents can use one of the following department-specific options available on the official website. For general information about the company, write to info@petsnowy.com. Those requesting assistance with a specific query or complaint can contact PetSnowy’s customer service at support@petsnowy.com. To contact the legal department for privacy inquiries, email official@petsnowy.com. Lastly, those with sales or reservation concerns can reach the relevant agent at sales@petsnowy.com. The user support team generally responds to emails within several hours or a day.

Users seeking to contact PetSnowy’s support team can reach out Monday through Friday, from 9:00 AM to 5:00 PM. The company headquarters' opening hours are also the same. However, users must still call the agent beforehand to book a consultation for a seamless experience. Once done, they can contact PetSnowy at 64 Crater, Irvine, California 92618, United States. The company also has a branch in China at Unit 405-406, Tower 1, Excellence Century Plaza, Jintian Road., Shenzhen, Guangdong 518026, with the same operational hours.

Clients seeking to reach PetSnowy’s customer service online can submit the contact request form on the official website. This option is available on the Contact Us page and requires users to provide their name, email address, phone number, and comment, and is best for sharing general questions and concerns. Customers seeking to consult a specific department can also use the official email addresses available on the same page. For general information and updates, they can follow PetSnowy on Instagram, Facebook, X, and TikTok using the links on this page.