Petsafe Phone Numbers and Emails

Toll-Free Number:

  • (866) 738-4379

Customer Service:

  • (800) 675-8360 ext 1
    Order Issues
  • (865) 777-5404
    Order Issues
  • (866) 738-4379
  • (800) 732-2677
  • (888) 284-6234

General Info:

  • (800) 933-5595


  • (615) 385-1100 ext 2409
    Marketing Inquiries

Sales/ Reservations:

  • (800) 933-5595 ext 2
    Inside Sales
  • (800) 795-5930

Petsafe Emails:

Customer Service
Order Issues, Return/ Cancelation Issue
Privacy Inquiries
Sales/ Reservations
Order Managemen
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Petsafe Contact Information

Petsafe Website:

Petsafe Online Chat:

Corporate Office Address:

10427 Petsafe Way
Knoxville, Tennessee 37932
United States

Other Info (opening hours):


Monday - Friday: 8:00 am - 8:00 pm ET

Saturday: 9:00 am - 5:00 pm ET

RMA (Returns) Contacts

Fax: 865-966-7974


+1 (877) 828-5055
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Petsafe Rating Based on 1 Reviews

Rating details

more details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability

Rating stats

Rating trend

Summary of Petsafe Customer Service Calls

04:21 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Petsafe Customer Service?

Return/ Replace Question:

  • “Need replacement of water fountain”
  • “Replace flap”
  • “Replacement collar”

Product/ Service Question:

  • “System not working”
  • “Collar not working”
  • “Bark collar won't work”

Request for Information Question:

  • “Want to ask about the frequency”
  • “Question on wall petsafe wall dog door. Have one, but havinf trouble with it.”

Account Question:

  • “I told you stop taking money from my bank account”

Refund Question:

  • “I still don't have a refund for a return”

Other Question:

  • “Follow up regarding a call you are saying I placed this morning”
  • “Pet safe doggie door issues”
  • “I only receive part of my order, I've contacted Pet Safe twice”


Petsafe Return Policy
To read more:
Petsafe Delivery Policy
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Petsafe Privacy Policy
Set secure yard boundaries for The Client's pets. Stop The Customer's dog's barking. Teach The Client's pet obedience and tricks. Stop scooping & smelling The Customer's cat's box. Potty train The Customer's pet in no time. Keep pets hydrated & healthy. Program The Client's pet's meals in advance. Give The Client's pet the freedom to come and go. Make playtime last longer. Treat The User's pet to delicious, healthy treats. The purpose of this Privacy Policy is to inform The Client of Petsafe how Radio Systems Corporation, its brands including, but not limited to PetSafe, SportDOG, Invisible Fence, Premier Pet, and Free Spirit brand, and its affiliates (collectively referred to as "RSC", The Company, The Company, Company'ss)"), gathers, uses and shares information about The User of company services Website appreciate The Client's trust that will do so cautiously. This Privacy Policy includes but is not limited to RSC "Website", "Websites", "WebPage", "WebPages", "Web Page", "Web Pages", "Page", "Pages", "Site", "Sites", "Service" "Services", "Mobile Apps", "Mobile Applications", "Smart Products".
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Top Petsafe Products

Pet Fence System, Stay And Play Pet Collar

Petsafe Pros and Cons

Cons: Lack of info


PetSafe is a retail company which specializes in sales of pet products. It was founded in February 1991. The headquarters is based in Knoxville, Tennessee, United States. PetSafe offers the following products: wireless fences, pet proofing, fountains, feeders, and dog training collars. Customers can also order dog clothes. The company provides coupons with discounts. It has an affiliate program for partners. PetSafe ships their products worldwide through FedEx carrier. Free delivery option is possible. The company accepts returns within 30 calendar days of the purchase date. Available payment options are Visa, MasterCard, American Express, and Discover. Order status can be tracked in personal profile on the company website.

Petsafe reviews and complaints

Petsafe is ranked 77 out of 445 in Pet Stores category

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