Pets Best Phone Numbers and Emails

Toll-Free Number:

  • (877) 738-7237

Customer Service:

  • (888) 217-2731
    Pet Health Insurance
  • (888) 349-2520
    Veterinary Services Team

General Info:

  • (208) 947-3896


  • (844) 894-3960
    CCPA Inquiries

Pets Best Emails:

Customer Service
Pet Health Insurance, Shelter or Rescue, Veterinary Services Team
PR Inquiries
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Pets Best Contact Information

Pets Best Website:

Pets Best Help Center:

Corporate Office Address:

Pets Best Insurance Services, LLC
965 Keller Rd.
Altamonte Springs, Florida 32714
United States

Other Info (opening hours):

Operating Hours (MST):

Monday - Friday: 6:00AM-7:00PM

Saturday: 6:00AM-2:00PM

Physical Address:

Pets Best Insurance Services, LLC

10840 Ballantyne Commons Parkway

Charlotte, NC 28277


+1(866) 777-1434

Pets Best Rating Based on 5 Reviews

Rating details

more details
Product or Service Quality
Customer service

Rating stats

Rating trend

Summary of Pets Best Customer Service Calls

00:41 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pets Best Customer Service?

Payments and Charges Question:

  • “Reimbursement payment date sent verification”
  • “Change in payment method”
  • “Talk about paying my bill”

Activation/ Cancellation Question:

  • “I have to cancel my insurance”

Product/ Service Question:

  • “Insurance”

Refund Question:

  • “Never subcribed, purchased. Demand refund for being charged 37.97 twice.”

Cards Question:

  • “Care credit card”

Request for Information Question:

  • “Question on claim”

Staff Question:

  • “Do they still have free vet advice service?”

Other Question:

  • “Claim”
  • “Enroll”
  • “Reclamo”


Pets Best Privacy Policy
At Pets Best, know the importance of respecting The Client's privacy and maintaining The Customer's trust. It is important to Pets Best that The User of company services understand the measures have in place to protect The User's personal information. And, of course, need to comply with any laws that require The Company to share with The Customer how Website manage this information. Please read this Notice carefully to understand what Pets Best do. Information regarding The Client's dealings with Website including policy information, claims history, premiums and payment information. When The User of Website are no longer Pets Best's' customer, Website continue to share The User's information as described in this Notice. Website also collect personal information from others, such as affiliates, or joint marketing partners or lead providers. Pets Best do not sell The Client's personal information to anyone, for any reason. But all financial companies need to share customers' personal information to run their everyday business.
To read more:
Pets Best FAQ
A waiting period refers to the amount of time after enrolling before coverage is provided. Pets Best offers some of the shortest waiting periods in the industry: just 3 days following the policy effective date for accidents, 14 days for illnesses, and 6 months for cruciate ligament events and any related conditions. Routine care plans can be used the day after The User of company services enroll. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best has no upper age limits, so The User can insure The Client's dog or cat at any age over 7 weeks. As The Client's pet ages, more medical problems may develop and the need for pet health insurance will likely increase. Chronic disorders and medical problems that wouldn't be dangerous when young can be easily life threatening as The User's pet grows older. The Client of Pets Best may enroll The Customer's dog or cat as early as 7 weeks of age.
To read more:
Pets Best Pros and Cons

Pros: Unknown, Cheap

Cons: Will never approve a claim, Steling money by false representation, Poor service, Denial of valid claims, Bad faith insurance

Pets Best reviews and complaints

Pets Best is ranked 237 out of 1209 in Insurance category

Payment Methods

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