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Contact Pets Best Customer Service

Pets Best Phone Numbers and Emails

Toll-Free Number:

  • (877) 738-7237
Call customer service
Send Message

Customer Service:

  • (888) 217-2731
    Pet Health Insurance
  • (888) 349-2520
    Veterinary Services Team

General Info:

  • (208) 947-3896

Legal:

  • (844) 894-3960
    CCPA Inquiries

Pets Best Emails:

Customer Service
Pet Health Insurance, Shelter or Rescue, Veterinary Services Team
Media
PR Inquiries
Is this your business?

How to Contact Pets Best Customer Service?

Most Popular Number:

(877) 738-7237
Total calls: 48 Issues resolved: 4 Last call: Mar 27, 2025
author avatar
PissedConsumer Reporter

To communicate with one of the representatives of Pets Best customer service use the following phone number: 1-877-738-7237. Call here with any questions related to pet insurance, for example, how to pick the plan for your dog or cat, what pet wellness includes, and much more.
The organization contacts may change over time. So, check the information on the official website. For it, move the mouse cursor over “About Us” in the upper menu and choose “Contact” from the drop-down menu. You’ll be directed to the page with all actual company contacts.

Pets Best has two addresses. Send items or corporate-related papers here: Pets Best Insurance Services, LLC 965 Keller Rd. Altamonte Springs, Florida 32714. If you need to visit the corporate office, note down the following physical address: Pets Best Insurance Services, LLC, 10840 Ballantyne Commons Parkway, Charlotte, NC 28277.
By sending the correspondence to the mailing address, be sure that you have correctly written all necessary information on the envelope. If you plan to visit the office personally, arrange your visit in advance by the above-mentioned telephone number and familiarize yourself with the location of the office on the map.

The Pets Best customer service representatives are ready to answer any question related to pet insurance Monday through Friday from 6 a.m. to 7 p.m. MST. On Saturday, they operate from 6 a.m. to 2 p.m. MST. Such business hours are convenient. They allow you to ask for help without being distracted from important tasks, namely in the morning before work, during the lunch break, in the evening after your affairs, or during the day if you have free employment. Since they may change, check the information on the “Contact” page of the official site.

Pets Best Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    81% phone 19% email
  • The best phone number to call Pets Best is 8777387237. 74% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday, while the shortest are on Saturday. The average call time is 1 minute.

  • Be prepared for the call as Pets Best may ask you for the following information to identify you as a customer: email, phone number or address or zip code.

View full overview ›
PissedConsumer Club

Contact Information

Pets Best Website:

Pets Best Help Center:

Corporate Office Address:

Pets Best Insurance Services, LLC
965 Keller Rd.
Altamonte Springs, Florida 32714
United States

Other Info (opening hours):

Operating Hours (MST):

Monday - Friday: 6:00AM-7:00PM

Saturday: 6:00AM-2:00PM


Physical Address:

Pets Best Insurance Services, LLC

10840 Ballantyne Commons Parkway

Charlotte, NC 28277

More contact details

Fax:

+1(866) 777-1434

Pets Best Rating Based on 10 Reviews

Rating details

1.8
more details
Customer service
Website
Location
Product or Service Quality

Rating stats

Rating trend

Summary of Pets Best Customer Service Calls

68 TOTAL
CALLS
00:55 AVG CALL
DURATION
24% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pets Best?

Payments and Charges Question:

  • “Pay bill”
  • “Change in payment method”
  • “I need to submit my bills from my pet”

Request for Information Question:

  • “Check on claim”
  • “Question about coverage start date”
  • “Information?”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Renew policy”
  • “I have to cancel my insurance”

Product/ Service Question:

  • “Very upset”
  • “Insurance coverage”
  • “Insurance”

Return/ Replace Question:

  • “Claim incorrect”

Account Question:

  • “Update on my account”

Refund Question:

  • “Never subcribed, purchased. Demand refund for being charged 37.97 twice.”

Cards Question:

  • “Care credit card”

Staff Question:

  • “Do they still have free vet advice service?”

Other Question:

  • “Auote”
  • “Our dog Cody has a torn femur and is requiring surgery. He is currently at the Vet”
  • “Claim”

Compare Pets Best Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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