Contact PetPlate Customer Service
PetPlate Phone Numbers and Emails
Toll-Free Number:
-
(855) 981-6109
Complaints/ Feedback:
-
(916) 445-1254
-
(800) 952-5210
Media:
-
(833) 613-2335Opt-out of Marketing Emails
PetPlate Emails:
Customer Service
Legal
Contact Information
PetPlate Website:
PetPlate Help Center:
Corporate Office Address:
PetPlate, Inc.
1412 Broadway, 21st Floor
New York,
New York
10018
United States
Other Info (opening hours):
Hours:
Monday - Friday: 10:00am - 5:00pm (EST)
Summary of PetPlate Customer Service Calls
44
TOTAL
CALLS
CALLS
06:10
AVG CALL
DURATION
DURATION
11%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call PetPlate?
Product/ Service Question:
- “Food was not frozen”
- “Problem with recent order and address change”
- “Interested in buying food”
Request for Information Question:
- “Checking on next order date”
- “I need to talk to somebody about the order I received”
- “Question about order”
Shipping and Delivery Question:
- “Didnt get shipment”
- “Delivery problem”
- “Shipment of food thawed. Need more food for cricket asap”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Cancel food”
- “I cancelled and was still charged”
Payments and Charges Question:
- “Overcharged.”
Other Question:
- “Dog won't eat”
- “Duplicate order”
- “Ordering”
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PetPlate