CatGenie - Shipped missing the t-adapter
This product was purchased off of amazon. I opened the box and it was sealed and did not appear to have been tampered with.
It shipped missing the t-adapter needed to plug it in to a water supply. This renders it useless. I called customer service, was told I would have a 17 minute wait, and did not get a call back for 45 minutes. Customer service could not overnight the part, leaving me with an expected 4 day lapse until I receive a replacement.
Until then my washing machine is pulled out and unusable.
Bad manufacturing and inadequate customer service. They also did not offer anything to make up for my trouble, like a coupon or a free inexpensive product.
Reason of review: Damaged or defective.
Monetary Loss: $240.
Preferred solution: Let the company propose a solution.
Location: Danville, Indiana
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content