The Petmate phone number is (877) 738-6283. Call this number to get information about tracking your order, return policy, shipping, payment, and more. You can also get updates on product availability and special offers, leave a review about the company, get assistance managing your order, and more. The Petmate phone customer service team is available on weekdays between 9 a.m. and 4.30 p.m. CST.
The Petmate email address for consumer assistance is consumerservices@petmate.com. Do you have distribution inquiries? To learn more, send your questions to distributorinfo@petmate.com. If you would like to contact the corporate PR specialists, send an email to media@petmate.com.
To address legal questions, please contact Petmate at copyright@petmate.com and get connected with the company’s legal professionals.
The Petmate headquarters is based in Arlington, Texas. The Petmate address for the main office is Doskocil Manufacturing Company, Inc., dba Petmate, 2300 E. Randol Mill Rd., Arlington, Texas 76011, United States. If you want to return your purchase, please use the following address: Attn: Consumer Returns, 3201 N. Houston School Rd., Lancaster, TX 75134.
The company’s website allows consumers to address their inquiries via the Petmate live chat. To launch the chat and connect with the support agent, you need to click on the message icon at the bottom right of the screen. Please note that if you contact the team outside business hours, you can still submit a message, which will be addressed once support members return online. If your question is urgent and you want to speak to a support representative in person, you can choose to address your inquiry by phone.
