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I have used the peter pan bus service numerous times but on veterans day weekend (11/13/2011) they overbooked a bus by about 20 people. The bus was headed from springfield MA to boston MA. Since the bus I was to go on was fully booked, about 20 other people and myself had to take a bus from Springfield to Hartford CT then to Boston.

A trip that should have taken less than 2 hours ended up being a 3+ hour bus ride. The bus drivers at the station were rude; they made it seem as though this overbooking was done by the customers.

Not very professional and a waste of time and money.

I have taken the bus on numerous occasions but this was just unbelievable.

Monetary Loss: $42.

Location: Washington, District Of Columbia

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