Petcube Phone Numbers and Emails

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General Info:

  • (415) 926-3169

Petcube Emails:

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Petcube Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call Petcube is 4159263169.

  • The longest wait times are on Thursday, while the shortest are on Wednesday. The average call time is 1 minute.

  • People call Petcube mainly because of activation/ cancellation, product/ service, payments and charges.

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PissedConsumer Club

Contact Information

Petcube Website:

Petcube Help Center:

Corporate Office Address:

Petcube, Inc.
555 De Haro St., Ste 280A
San Francisco, California 94107
United States

Other Info (opening hours):

Other Location:

Petcube Polska Sp. z o.o.

Władysława Łokietka 16A/12

Kraków 30-010 Poland


Address to Opt-out:

2711 Centerville Rd., Ste 400

Wilmington, DE 19808

More contact details

Petcube Rating Based on 4 Reviews

Rating details

1.8
more details
Product or Service Quality
Value for money
Diversity of Products or Services
Customer service

Rating stats

Rating trend

How Good is Petcube's Customer Service?

Heavyn Uwc
Heavyn Uwc
Feels Disappointed | Aug 15, 2023

I never got a link to reset my password although I have been trying for days. I have not been able to get someone on the phone. I communicated by chat and it went nowhere. This is the worst customer service.

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Linsay Xhr
Linsay Xhr
Feels Satisfied | Aug 04, 2023

I never was able to get a hold of the customer representative.

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Summary of Petcube Customer Service Calls

55 TOTAL
CALLS
00:37 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Petcube?

Activation/ Cancellation Question:

  • “Cancel membership. Have sent three emails”
  • “Renewal subscription”
  • “To cancel emergency fund”

Product/ Service Question:

  • “Can't connect my husband as a sharing person in Petcube cam”
  • “Can't connect”
  • “Petcube not working”

Account Question:

  • “Reset password”
  • “Being hacked live”
  • “Can't open my account”

Payments and Charges Question:

  • “Billing”

Staff Question:

  • “Because I have paid my service every month and it's saying I haven't”

Return/ Replace Question:

  • “Return information”

Refund Question:

  • “Refund”

Request for Information Question:

  • “Dog question”

Other Question:

  • “Add my dog”
  • “Emergency fund”
  • “Dog sick”

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