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Petcube Phone Numbers and Emails

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General Info:

  • (415) 926-3169

Petcube Emails:

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Petcube Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Petcube is 4159263169.

  • The longest wait times are on Thursday and Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • People call Petcube mainly because of product/ service, activation/ cancellation and account.

View full overview ›
PissedConsumer Club

Contact Information

Petcube Website:

Petcube Help Center:

Corporate Office Address:

Petcube, Inc.
555 De Haro St., Ste 280A
San Francisco, California 94107
United States

Other Info (opening hours):

Other Location:

Petcube Polska Sp. z o.o.

Władysława Łokietka 16A/12

Kraków 30-010 Poland


Address to Opt-out:

2711 Centerville Rd., Ste 400

Wilmington, DE 19808

More contact details

Petcube Rating Based on 8 Reviews

Rating details

1.5
more details
Value for money
Product or Service Quality
Customer service
Diversity of Products or Services

Rating stats

Rating trend

How Good is Petcube's Customer Service?

Heavyn Uwc
Heavyn Uwc
Feels Disappointed | Aug 15, 2023

I never got a link to reset my password although I have been trying for days. I have not been able to get someone on the phone. I communicated by chat and it went nowhere. This is the worst customer service.

Read full quote
Linsay Xhr
Linsay Xhr
Feels Satisfied | Aug 04, 2023

I never was able to get a hold of the customer representative.

Read full quote

Summary of Petcube Customer Service Calls

133 TOTAL
CALLS
01:10 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Petcube?

Product/ Service Question:

  • “Petcube stopped working, followed directions to uninstall but won’t let me use my emailNow”
  • “Connect wifi”
  • “Non working device”

Account Question:

  • “I can't get into my account to view”
  • “Account login”
  • “Promo code and charged full price”

Activation/ Cancellation Question:

  • “Renew”
  • “Cancel emergency fund subscription”
  • “Trying to cancel subscription”

Request for Information Question:

  • “Customer support”
  • “I need to speak to a representative to reset up my pet cube it just stopped working”
  • “Question regarding past videos”

Payments and Charges Question:

  • “Recent transactions”
  • “You keep charging me”
  • “They took a whole year payment without my consent”

Staff Question:

  • “Start service”
  • “Because I have paid my service every month and it's saying I haven't”

Cards Question:

  • “I have a new card my old card I reported it stolen”

Return/ Replace Question:

  • “Return information”

Refund Question:

  • “Refund”

Other Question:

  • “My dog died because I wasn't covered after I was told I was covered then denied”
  • “Yes”
  • “Need reset key”

Compare Petcube Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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