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At the beginning of the year we purchased 3 Siberian Husky puppies shots and food are very expensive and Petco is close by. for the last 6 months I have spent about $400 each month getting special puppy food for them the majority is candid in a few other texas-based grain-free companies I was told I probably have plenty of pale rReward Points because of how large my purchases are this is six months into doing this and I'm just told that I needed to register to get the rewards and that they expire If not used. I wonder if my $400 a month I spend their expires if they don't use it pretty upset with Petco I would not expect that from such a widely known company

Reason of review: Poor customer service.

Location: Weslaco, Texas

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Guest

All the info about the pals rewards program is in the packet they give with the rewards

Guest

What they're supposed to do is give you this number 888824****. You call and if your coupons have expired they reinstate them as a "one time Courtesy".

Normally your coupons get sent to the email you sign up with and you either print them out or load them to the card. The problem with petco is that they don't give you this information when you sign up for the card.

Petco

Hi there. We recommend emailing PTPsupport@petco.com with your contact information and a brief description of your situation (or cut and paste the one above) and we'll be more than happy to assist. Thank you!

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