Contact Petbarn Customer Service

Petbarn has separate email addresses for various customer questions. For support and product inquiries, the designated Petbarn email address is suppliers@petbarn.com.au. If you need to request returns, email the Petbarn customer care team at onlinereturns@petbarn.com.au. General information can be requested at info@petbarn.com.au, while veterinarian-related inquiries should be forwarded to info@greencrossvet.com.au. The mentioned Petbarn email contacts enable customers and business partners to easily access the respective department for assistance.

Petbarn head office is at Quarter One, Level 2, 1 Epping Rd., North Ryde, New South Wales 2113, Australia. The registered Petbarn office is at Level 1, Unit 6, 372 Eastern Valley Way, Chatswood, NSW 2067. Petbarn addresses can be used as contact points for corporate communication, business inquiries, and administrative affairs. Organizations or customers who wish to contact the corporate division may use the Petbarn addresses mentioned in the above email for formal correspondence.

The company agents efficiently assist customers between 8:00 AM and 7:00 PM AEST, Monday through Friday. Calling Petbarn customer service between these times is recommended for immediate assistance with urgent issues and concerns. The team is available to help the support team on Saturdays and Sundays. The Petbarn customer care team is available from 9:00 AM to 5:00 PM AEDT on these two days. If a problem arises outside the Petbarn contact hours, customers can send an email or help themselves by reading the free online resources.

There are several methods to reach the company agents via the Petbarn website. Customers can explore those by clicking Contact Us on the homepage. Those with general queries and concerns can call the published helplines to reach the agents for help between customer service hours. Another option is to fill out the form by providing your full name, email address, reason for inquiry, message, and order number (if applicable). Those unable to connect with the Petbarn customer service agent via phone can leave a message for them to respond when they are active. By filling out the form, customers can get help with vet prescription diet, account inquiry, subscription, washing, grooming, online returns, and loyalty programs, among many other reasons to contact the team.