Pet Supermarket Phone Numbers and Emails

Toll-Free Number:

  • (866) 434-1990
Send Message

Legal:

  • (866) 841-3538
    Privacy Inquiries

Pet Supermarket Emails:

Customer Service
Legal
CCPA Inquiries, Privacy Inquiries
Is this your business?
PissedConsumer Club

Contact Information

Pet Supermarket Website:

Pet Supermarket Help Center:

Corporate Office Address:

Pet Supermarket, Inc.
1100 International Pkwy
Sunrise, Florida 33323
United States

Pet Supermarket Customer Service Reviews

1.3 / 5
Bad
Guest-5208334
Just made a purchase with a $10 off coupon but the next day a better deal came out

The representative told me there was nothing he could do to resolve this issue. This is very poor customer service.

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Guest-4980223
Unpleasant Experience at PETSupermarket on SW 8th Street, Miami FL - Poor Management and Defective Product
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

My recent encounter at PETSupermarket on SW 8th Street in Miami, FL, left me utterly disappointed and frustrated. I had purchased a pet toy from this store, hoping to provide my furry companion with a fun and engaging plaything.

However, this experience quickly turned into a nightmare due to the store's inadequate management and a defective product.
The pet toy I bought initially seemed promising, but it fell apart after a mere two days of use. The stitching unraveled, rendering the toy unusable and even posing a potential threat to my pet's safety. I was not only upset by the toy's poor quality, but I was genuinely concerned about the potential harm it could cause to my beloved pet.
In the hopes of resolving this issue, I returned to the PETSupermarket store to inquire about a refund or an exchange for a better toy. To my disbelief, the store manager displayed a complete lack of understanding and empathy.

The manager, Angel, refused to acknowledge the flawed nature of the product and instead insinuated that I must have mishandled it. This dismissive attitude was both infuriating and disappointing, as I expected better customer service from a store that caters to pet owners.
Adding insult to injury, when I sought help from the owner, their response was equally disheartening. Rather than addressing the product's poor quality, the owner suggested that I should have taken better care of my pet and discouraged me from letting my dog play with the toy as intended. This contradictory advice undermines the very purpose of a pet toy, which should be designed to withstand normal play and interaction.
The overall experience left me feeling unheard, frustrated, and disrespected.

A store that fails to stand behind the products it sells and lacks empathy toward its customers is not one that deserves support. PETSupermarket on SW 8th Street has proven to have both inadequate management, as exemplified by Angel's behavior, and a disregard for the importance of customer satisfaction.
I strongly caution anyone considering shopping at this PETSupermarket location to reconsider.

Not only did they sell a defective product, but they also exhibited poor customer service and management. In light of this disappointing experience, I will be taking my business elsewhere in the future, and I encourage others to do the same to avoid the frustration and dissatisfaction that I have encountered.

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Summary of Pet Supermarket Customer Service Calls

36 TOTAL
CALLS
01:01 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pet Supermarket?

Product/ Service Question:

  • “A product”
  • “Need certain brand wet cat food”
  • “Sent the wrong food, they sent me 14 lbs of dry chicken and brown rice and the invoice said ultra ct chkstew 13.2 ounce which it was suppose to be. I waited 32 min on hold got to the first q and then they put me back to the 4 th q”

Staff Question:

  • “Customer service pay order help”
  • “Unhappy about service”
  • “Employee complaint miss last manager and store complaint”

Return/ Replace Question:

  • “They refuse to return something they told me that they could.”
  • “Change address”

Payments and Charges Question:

  • “Just made a purchase with a $10 off coupon but the next day a better deal came out”

Cards Question:

  • “Gift card issue”

Employment Question:

  • “Employment”

Request for Information Question:

  • “I bought 2 Guinea pigs last month and within 2 weeks their hair stsrted to fall out, i couldn't get an appointment with the Doctor's until today and they have Ringworm.”

Other Question:

  • “Inventory”
  • “Complaint about store in Key West Fl.”
  • “Pricing”

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