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Contact Penningtons Customer Service

How to Reach a Person at Penningtons

Verified Contact Information

Toll-Free Number:

  • 1-866-388-4785
Call Now
Send Message

Customer Service:

  • +1 514 384 1140

Customer Service:

customerservice@penningtons.com

Legal:

privacy@reitmans.com
Privacy Inquiries

Penningtons Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Penningtons Phone Number
+1 514 384 1140
Average Calls duration
31 minutes
Most Popular Penningtons Email Address
customerservice@penningtons.com
Issue Resolution Rate
Low (23% reported full resolution)
Contact Method Distribution
86% phone, 14% email
Common Reasons for Contact
Request for information, return/ replace, shipping and delivery
View full overview

How to Contact Penningtons?

Penningtons phone number for calling the customer support department is 866-388-4785. This is a toll-free number for US callers. If you are calling from Canada, please dial +1-514-384-1140. Get in touch with Penningtons customer care representative to manage your order, get help with payments and shipping, get updates on new arrivals and current product availability, sales and special offers. Also, professional experts are always ready to tell you about reward programs, returns and exchanges.

Penningtons email address for customer support is customerservice@penningtons.com. Besides email, you can also contact the support team via live chat or even message the company on Facebook or Instagram. Additionally, you can submit an online inquiry from Penningtons website when browsing it.

The company has its HQ located in Canada. Penningtons address for the main office is 250 Sauve Street West, Montreal, Quebec, H3L 1Z2, Canada. If there is an urgent need for you to reach out to the company via regular mail, send your correspondence to this address. Please note that if you need to return an item, the address can be different. Thus, contact the support team to get return details.

Penningtons customer care department operates Monday through Friday from 9 am to 6 pm EST. On Saturdays, the support team is available from 9 am to 5 pm EST. The company is closed on Sundays. Please note that this schedule may vary during the holidays. To get information about the holiday hours, contact the company directly.

You can easily submit a message via Penningtons website. To do that, just go to the “Contact Us” page and fill out a short online form. Provide your full name, contact information, select the reason for your inquiry and describe the issue in detail. After you submit the message, Penningtons customer care representative will be in touch to resolve the issue.

PissedConsumer Club

Contact Information

Penningtons Website:

Penningtons Help Center:

Corporate Office Address:

Reitmans (Canada) Limited
250 Sauvé Street West
Montreal, Quebec H3L 1Z2
Canada

Other Info (opening hours):

Hours:

Mon-Fri 9am - 6pm ET

Sat 9am - 5pm ET

More contact details

Why Customers Call Penningtons?

Top Reasons of Customers Calls

  • Shipping and Delivery 35%
  • Customer Inquiries & Issues 26%
  • Request for Information 13%
  • Return/ Replace 9%
  • Product/ Service 9%
  • Refund 4%
  • Payments and Charges 4%

Shipping and Delivery

35%
  • "Lost delivery"
  • "Parcel is missing"
  • "Didn't receive parcel"

Customer Inquiries & Issues

26%
  • "Didn't receive order"
  • "Placed an order but never if it was received"
  • "Woman's shirts"

Request for Information

13%
  • "Concerns"
  • "Order #55285921 Nov 29 .STATUS .?"
  • "How do I get price adjustment"

Return/ Replace

9%
  • "You have an incorrect mailing address for me"
  • "No return slip"

Product/ Service

9%
  • "Defective merchandise"
  • "Complaint"

Refund

4%
  • "Credit refund"

Payments and Charges

4%
  • "Not getting my birthday coupon"

Compare Penningtons Customer Service To

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