Charlotte, North Carolina
1 comment
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I am a auto repair shop owner who has just got done dealing with

Penn warranty company. Just want everyone to know this warranty company is a complete scam job from the word go!!!!!!!

I have dealt with some first class warranty and insurance companies before but these jokers at Penn are a disgrace.

first off they will not pay the correct shop labor rate, they stated that the customer has to make up the difference.

second , they take your estimate which you submit and find the absolute cheapest Chinese junk parts on the internet.

You cannot even get parts at your local parts store that cheap.

They stated that this is what they will pay for and that if the customer wants anything different he or she is responsible for the price difference .

they also refuse to pay tax and stated that the customer is responsible for that as well.

long story short a repair bill that is supposed to be 512+tax this company will only authorize 169.00

Review about: Penn Warranty Extended Warranty Plan.

I didn't like: Unprofessional tactis, Everything that they had to say on the phone, Un ethical buisness practices.

Review #783943 is a subjective opinion of a user.

Reason of Review / Monetary Loss Poor customer service / $500
Preferred solution Not specified

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They are torture to deal with. I will never accept another warranty claim from their customers.

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