Contact Penn Power Customer Service

To report out-of-service power outages or service emergencies with the Primary Power phone number, a customer can call 1-888-544-4877. The service is available round-the-clock, offering rapid reporting of interruptions or problems with the service facilities. Concerns that involve customer service inquiries about Penn Power customer service can be directed to 1-800-720-3600, which is a direct connection to their customer care department for billing, account-related matters, or service-related changes. Bill assistance may be obtained through the Dollar Energy Fund at 888-282-6816 or locally at 412-515-1661.

The Penn Power email address for general information like Dollar Energy Fund is firstenergy@defdocs.org. For technical issues, you can email the customer service department at webinfo@firstenergycorp.com. To contact the vice president, drop a detailed email describing your concern at prezelji@firstenergycorp.com

The main Penn Power mailing address for Penn Power is PO Box 3687, Akron, Ohio 44309-3687. The corporate office of Penn Power is located at 76 South Main Street, Akron, Ohio 44308, United States. The Transfer Agent receives documents regarding shareholders and investors, which is handled by Stock Transfer And Trust Company, LLC, 3rd Floor, 6201 15th Avenue, Brooklyn, NY 11219. This way, Penn Power customers, business partners, and shareholders can avail themselves of specific yet accurate mailing alternatives based on the nature of their inquiries.

Penn Power's hours of operation are Monday through Friday from 8:00 to 18:00. During this time, company representatives assist in updating accounts, billing inquiries, and service requests. Outside the hours above, customers can report outages or emergencies through a hotline that runs 24 hours a day at 1-888-544-4877.

Visit the Penn Power website to avail online help. In the Contact Us section, users can view a complete list of contact numbers for each service area or fill in the online contact form for urgent inquiries. The online portal also includes a self-service section containing information, energy-saving tips, and FAQs. Some online customer services will allow customers to view and pay bills, report outages, and request service to start or stop. The online support tools allow for tasks such as viewing and paying bills, reporting outages, starting or stopping service, and accessing energy usage history. This makes managing your Penn Power account both convenient and user-friendly.