Contact Penn Medicine Customer Service

The Penn Medicine email to reach the customer service team is PennMedicineWeb@uphs.upenn.edu. You can send your questions, complaints, and compliments to this address, and the customer care agents will get in touch with you to provide information or offer ways to resolve the issue as soon as they investigate your case. Alternatively, you can send a secure message to your physician’s office through the patient portal or use the Patient and Guest Relations contact form. You can also email your inquiries to the Pennsylvania Hospital at PAHPGR@pennmedicine.upenn.edu. To contact the Princeton Health representatives, write to PatientAdvocate@pennmedicine.upenn.edu. If you have questions regarding the Privacy Policy, email them to privacy@upenn.edu.

The Penn Medicine headquarters address is the University of Pennsylvania Health System, 3400 Spruce Street, Philadelphia, Pennsylvania 19104, United States. You can mail official correspondence and documentation to this corporate office. The customer service team is also ready to handle patients’ concerns, complaints, and suggestions sent to this Penn Medicine address. If you have questions regarding the Privacy Policy, mail them to the Office of Audit, Compliance, and Privacy, Attention: Chief Privacy Officer, 3819 Chestnut Street, Suite 214, Philadelphia, PA 19104, United States.
You can also check other company locations on the official website. Visit the Contact Us page and scroll to the Medical Records section to find a hospital address.

The Penn Medicine hours for phone support are Monday through Friday from 8 a.m. to 4 p.m. ET. You can call the company’s helpline for information and assistance within these hours. The same number can be used to make an appointment. The Penn Medicine at Home, which includes Penn Medicine Hospice, Penn Home Health, and Penn Home Infusion Therapy, is available for patients’ questions 24/7.
If you prefer not to call, you may submit your question, complaint, or suggestion via the Patient and Guest Relations contact form, which will be sent to the appropriate person who can help you. The process usually takes up to 3 days.