Penn Medicine Phone Numbers and Emails

Toll-Free Number:

  • (800) 789-7366
Send Message

Customer Service:

  • (215) 860-0775
    Bucks County
  • (610) 431-5000
    Chester County Hospital
  • (800) 406-1177
    Financial Counseling
  • (215) 662-4000
    Hospital of the University of Pennsylvania
  • (888) 544-4636
    Lancaster General Health
  • (215) 662-7030
    Penn Medicine CAREs
  • (215) 662-8000
    Penn Presbyterian Medical Center
  • (215) 829-3000
    Pennsylvania Hospital
  • (866) 460-4776
    Princeton Health
  • (610) 902-2000
  • (610) 576-7500
    Valley Forge

Fundrising/ Donations:

  • (215) 898-0578


  • (215) 573-4492
    Medicine Privacy Office
  • (215) 898-7260
    Privacy Inquiries

Penn Medicine Emails:

Customer Service
Penn Medicine CAREs
Fundraising/ Donations
Privacy Inquiries
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Penn Medicine Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • More commonly used way of contact is by phone.

    Source Distribution
    60% phone 40% email
  • The best phone number to call Penn Medicine is 8007897366. 67% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Thursday and Friday.

  • The best email to contact Penn Medicine is 50% of customers use this email address to address their issues and concerns.

How to Contact Penn Medicine Customer Service?

Most Popular Number:

(800) 789-7366

The Penn Medicine phone number for general inquiries is 1-800-789-7366. You can call this helpline to learn more about the company and its services. You can also use this Penn Medicine contact to make an appointment. Alternatively, you can call your specific hospital directly. The Chester County Hospital Patient and Guest Relations is available at 1-610-431-5457. To get in touch with the Good Shepherd Penn Partners support, dial 1-215-893-6533. You can reach the Hospital of the University of Pennsylvania at 1-215-662-2575. The Lancaster General Health customer care team provides information and assistance at 1-717-544-5050. To contact the Penn Medicine customer service of the Pennsylvania Hospital, call 1-215-829-8777.

The Penn Medicine email to reach the customer service team is You can send your questions, complaints, and compliments to this address, and the customer care agents will get in touch with you to provide information or offer ways to resolve the issue as soon as they investigate your case. Alternatively, you can send a secure message to your physician’s office through the patient portal or use the Patient and Guest Relations contact form. You can also email your inquiries to the Pennsylvania Hospital at To contact the Princeton Health representatives, write to If you have questions regarding the Privacy Policy, email them to

The Penn Medicine headquarters address is the University of Pennsylvania Health System, 3400 Spruce Street, Philadelphia, Pennsylvania 19104, United States. You can mail official correspondence and documentation to this corporate office. The customer service team is also ready to handle patients’ concerns, complaints, and suggestions sent to this Penn Medicine address. If you have questions regarding the Privacy Policy, mail them to the Office of Audit, Compliance, and Privacy, Attention: Chief Privacy Officer, 3819 Chestnut Street, Suite 214, Philadelphia, PA 19104, United States.
You can also check other company locations on the official website. Visit the Contact Us page and scroll to the Medical Records section to find a hospital address.

The Penn Medicine hours for phone support are Monday through Friday from 8 a.m. to 4 p.m. ET. You can call the company’s helpline for information and assistance within these hours. The same number can be used to make an appointment. The Penn Medicine at Home, which includes Penn Medicine Hospice, Penn Home Health, and Penn Home Infusion Therapy, is available for patients’ questions 24/7.
If you prefer not to call, you may submit your question, complaint, or suggestion via the Patient and Guest Relations contact form, which will be sent to the appropriate person who can help you. The process usually takes up to 3 days.

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Contact Information

Penn Medicine Website:

Penn Medicine Help Center:

Corporate Office Address:

University of Pennsylvania Health System
3400 Spruce Street
Philadelphia, Pennsylvania 19104
United States

Other Info (opening hours):


Hospital of the University of Pennsylvania - Cedar Avenue
501 S 54th Street
Philadelphia, PA 19143

Penn Presbyterian Medical Center
51 N. 39th Street
Philadelphia, PA 19104

Pennsylvania Hospital
800 Spruce Street
Philadelphia, PA 19107

Chester County Hospital
701 E. Marshall Street
West Chester, PA 19380

Lancaster General Health
555 N. Duke Street
Lancaster, PA 17602

Princeton Health
1 Plainsboro Road
Plainsboro, NJ 08536

Penn Internal and Family Medicine Bucks County
2nd floor, 777 Township Line Road
Yardley, PA 19067

Penn Medicine Radnor
145 King of Prussia Road
Radnor, PA 19087

Penn Medicine Valley Forge
1001 Chesterbrook Boulevard
Berwyn, PA 19312

Office of Audit, Compliance and Privacy
3819 Chestnut Street, Suite 214
Philadelphia, PA 19104

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Penn Medicine Rating Based on 1 Review

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Summary of Penn Medicine Customer Service Calls

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Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Penn Medicine?

Request for Information Question:

  • “To set an appointment to see the urologist”

Other Question:

  • “Find a general practitioner”
  • “Very important”
  • “Covid trst”
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