Penelec Phone Numbers and Emails

Toll-Free Number:

  • (800) 545-7741

Customer Service:

  • (814) 864-4011

Emergency/ Hotline:

  • (888) 544-4877
    Report An Outage

Penelec Email:

General Info

Penelec Contact Information

Corporate Office Address:

FirstEnergy Corp.
76 South Main Street
Akron, Ohio 44308
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00 a.m. - 6:00 p.m.

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Penelec Rating Based on 5 Reviews

Rating details

2.9
more details
Customer service
Billing Practices
Price Affordability
Product or Service Quality

Rating stats

Rating trend

Summary of Penelec Customer Service Calls

116 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Penelec Customer Service?

Payments and Charges Question:

  • “Bill”
  • “Billing”
  • “Pay bill”

Staff Question:

  • “New service”
  • “Service change”
  • “Move service”

Request for Information Question:

  • “Request an application for the pen cap program”
  • “Question concerning my service”

Account Question:

  • “Account number”
  • “Transfer of an account”

Return/ Replace Question:

  • “Return call”
  • “Return my service”

Product/ Service Question:

  • “Disconnect service”

Activation/ Cancellation Question:

  • “Cancel service”

Other Question:

  • “Power outage”
  • “Outage”
  • “My accout”

About

Penelec Pros and Cons

Pros: Only electric company basicaly, Lousy idea shutting off electric in winter

Related Companies

FirstEnergy, Potomac Edison, Toledo Edison, Met Ed, Ohio Edison

Penelec reviews and complaints

Penelec is ranked 45 out of 1337 in Utility category

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