Contact Penelec Customer Service
Penelec Phone Numbers and Emails
Toll-Free Number:
-
(800) 545-7741
Customer Service:
-
(814) 864-4011
Emergency/ Hotline:
-
(888) 544-4877Report An Outage
Penelec Email:
General Info
Contact Information
Corporate Office Address:
FirstEnergy Corp.
76 South Main Street
Akron,
Ohio
44308
United States
Other Info (opening hours):
Hours:
Monday - Friday: 8:00 a.m. - 6:00 p.m.
Summary of Penelec Customer Service Calls
129
TOTAL
CALLS
CALLS
00:16
AVG CALL
DURATION
DURATION
17%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Penelec?
Payments and Charges Question:
- “Billing”
- “Bill”
- “Pay bill”
Staff Question:
- “New service”
- “Service change”
- “Move service”
Product/ Service Question:
- “Need wires disconnected from cabin at 139 west farm road Marienville pa. For demolition”
- “Disconnect service”
Request for Information Question:
- “Request an application for the pen cap program”
- “Question concerning my service”
Account Question:
- “Account number”
- “Transfer of an account”
Return/ Replace Question:
- “Return call”
- “Return my service”
Activation/ Cancellation Question:
- “Cancel service”
Other Question:
- “Will my power be off tomorrow”
- “Transfer”
- “Power outage”
About
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Penelec is ranked 53 out of 1294 in Utility category
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Penelec