Pella Designer Series Door Review from Rochester, New York

7 of 157 Pella reviews

Purchased patio door from Lowe's.Went with this product on recommendation by contractor.

*** move. Issue one. Door arrived with passive latch system broken. Lowes wouldn't touch it.

Local service rep wouldn't touch it. Issue two. Active side leaks like crazy every time it rains. Did not discover issue until removing carpet.

Next day had water running across floor. Issue three. Window on active side fogs up. Obviously a broken seal.

Could have bought less expensive unit and replaced several times over.

Pella?Never again

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Customer service
Advertised vs Delivered
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Value for money

Reason of review:
Bad quality
Product or service
Designer Series Door
Review category
Building Products
review #940034

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7 of 157 Pella reviews

Nov 19, 2016 #1243009 Rochester, New York, United States

Update. Spoke to a very friendly customer service rep who promptly sent out a bottom. Only issue was they sent the wrong seal. I called back and they sent the right one. So far, doo good.

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