Customers can use one of the following numbers to consult Pelco support, depending on their country of residence. The helpline, 1-559-292-1981, is available for US and Canada-based clients to address inquiries and provide assistance. During working hours, consumers in Mexico can contact us by calling +52-899-135-4200. The company also has a branch in the United Kingdom, and its contact number is +44-20-4579-0620. To reach out via WhatsApp, use Pelco's phone number, 1-559-377-6113, to contact us from Sunday, 5:30 PM PST, through Friday, 4:30 PM PST. The company also offers additional weekday support between 2:00 AM and 5:00 PM PST.
The company does not have an official email to contact Pelco customer service. However, those intending to relay legal and privacy inquiries can use privacy@pelco.com to reach the relevant department. After reviewing their request, the agent will respond with a solution to their problem within a few hours or days. Since their replies are not fast, emailing is not ideal for efficient assistance. Customers with complex and sensitive issues should also avoid emailing, as it can be a risky approach.
Customers with issues that are too complex to resolve online can visit Pelco's corporate headquarters at 625 W. Alluvial Ave, Fresno, California 93711, United States. After hearing them, the company agents will resolve their problem while ensuring it never arises again. Those unable to arrive in person can also send a letter to Pelco customer service for safe communication and better assistance. However, being relatively time-consuming, it is not ideal in urgent cases.
The Pelco website is the company's official online platform, featuring detailed information about its services and contact options. Users requesting general and technical assistance can click the blue chat icon at the bottom right corner of their homepage during working hours. You can also add the mentioned number to WhatsApp and reach the agents for support 24 hours a week. Another option is to submit a support case online through the Create a Case page. Customers can also benefit from the configuration tools, firmware updates, guides, and other helpful resources available on the website.
