Pegasus Airlines - WORST AIRLINES EVER

15 of 25 Pegasus Airlines reviews

I have travelled last week with pegasus airlines from Paris to Beirut. I have purchased 10 extra kilos and paid 60€ for an extra baggage, and when I arrived I was surprised by both of them getting damaged!!

The biggest shock I got was when I arrived home and opened the baggages, my items inside of them were all wet (in both baggages)

I wish I could upload some pictures to show the damage they caused to my bags and items inside! I do not understand how such thing could happen! I do not know if the person who was moving them was having a bad day or something, but all my things are ruined! I was lucky not to have books or electronics in the bags!

I travel a lot, and this is the first time that such thing has ever happened to me!

I contacted Pegasus airlines to ask for a compensation and this was their reply:

"On behalf of Pegasus Airlines we are sorry for the baggage irregularity. May we remind you, according to the Civil Aviation and Pegasus Airlines procedures, Pegasus Airlines accepts no responsibility for damage caused by any of the following:

· Minor scratches, holes, cuts

· Dampness or being wet

· Damage to the wheels, handles, straps or zips of any item of baggage

· Damage caused by badly packed or heavy items"

I do not understand how a self respected company do not take responsibility of the damage they cause to their client?!

This is the last time I use their services! and I DO NOT RECOMMEND THAT ANYONE USE THEM EITHER!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service
Exchange, Refund and Cancellation Policy
Level of Comfort
Staff
Discounts and Special Offers
Price Affordability
Additional Fees
Product or Service Quality
Number of Destinations
Website
More

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
$250
Product or service
Luggage
Review category
Transport
review #619735
Had an experience with Pegasus Airlines? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 2 Yes 2
15 of 25 Pegasus Airlines reviews
Anonymous

Aug 20, 2015 #1022340

Same situation happend to me last week. The worst Airlines ever.

1 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

 
×
You were reading a complaint about Pegasus Airlines.
Filing a new complaint about
×