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I had a flight with Pegasus Airlines from Istanbul to Frankfurt.When I received one of my baggage I noticed that one of the wheels was broken and lost.

I made a complaint in Frankfurt airport baggage claim office. And then I made another complaint through airlines website. They got in touch with me and they offered less than the retail price of this baggage, and the reason is it is used. With the price they offer I can not even buy a similar baggage or fix it because it is impossible to find similar wheel to replace.

It has been 2 months that I have been in touch with airline and they keep sending me same refund form which I filled up and sent back twice.

I don`t think they take the case serious and they are not willing to compensate their mistake.I will never fly with pegasus airlines again!

Review #961289 is a subjective opinion of a user.

2.1
Number of Destinations
Level of Comfort
Quality of Food
Exchange, Refund and Cancellation Policy
Staff
Value for money
Customer service
Website
Additional Fees
Product or Service Quality
Billing Practices
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PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $60
Preferred solution Full refund

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