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Contact Peepers Customer Service

Peepers Phone Numbers and Emails

Toll-Free Number:

  • (800) 348-2508
Call customer service

Customer Service:

  • (219) 872-4413

Peepers Email:

Customer Service
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How to Contact Peepers?

Most Popular Number:

(800) 348-2508
Total calls: 27 Issues resolved: 4 Last call: Dec 14, 2024
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PissedConsumer Reporter

The Peepers phone number 1-800-348-2508 is currently one of the two helplines published by the company. This number is active to provide efficient assistance 24/7 and is best for use for general issues, concerns, and complaints. Using the company's phone number is not feasible for matters that are too complex or require additional proof to be supported. Customers experiencing such issues can consider visiting the company offices in person or sending a letter to the customer care team. Another helpline to speak to the support team is by dialling 1-219-872-4413. There is also an alternative to chat with the Peepers customer service representative from 8:00 AM to 4:30 PM CST, Monday through Friday.

The company has published a single email address, peeps@peepers.com, to discuss general issues with Peepers customer service. Customers with other problems can consider alternatives, such as submitting a form on the company website to ensure assistance. The company receives a lot of written inquiries, so the normal response time is long. However, the company's support team is ready to assist its customers. The time to receive a response through both methods ranges from a few business hours to days. There is also an option to visit the company representative at Peppers address, 9935 E US Highway 12, Michigan City, Indiana 46360, United States.

To consult Peepers customer service or the customer care team through their official website, click Contact Us on the homepage to get directed to the next section. Once there, choose among the several ways to contact the customer care team, including calling, live chat, emailing, and visiting the office. The Peepers company's website also has plenty of information about the products for self-assisted use. There is also a section to browse through the Frquently Asked Questions.

Peepers Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Peepers Customer Service is rated at 3 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Peepers is 2198724413. 58% of consumers used this number to address their issues and concerns.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday and Friday, while the shortest are on Saturday and Wednesday.

  • Be prepared for the call as Peepers may ask you for the following information to identify you as a customer: email, first and last name or order id or tracking no.

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PissedConsumer Club

Contact Information

Peepers Website:

Peepers Help Center:

Corporate Office Address:

Peepers Reading Glasses
9935 E US Highway 12
Michigan City, Indiana 46360
United States

Other Info (opening hours):

Customer service available M-F from 8:00AM to 4:30PM CST

More contact details

Peepers Rating Based on 4 Reviews

Rating details

2.7
more details
Customer service
Exchange, Refund and Cancellation Policy
Value for money
Warranty

Rating stats

Rating trend

How Good is Peepers's Customer Service?

Mckade Wmt
Mckade Wmt
Feels Satisfied | Dec 21, 2023

Had to go through a few people to get to Saige but she was worth waiting for. She totally understood my situation and helped me make the best choice to meet my needs. Happy customer once again and I recommend Peepers all the time. Lots of compliments on my frames.

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Royn S
Royn S
Feels Satisfied | Mar 08, 2023

So far so good but still haven’t received. My glasses bought online am elderly and would love to talk to someone instead of texting

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Summary of Peepers Customer Service Calls

64 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Peepers?

Shipping and Delivery Question:

  • “Glasses have been paid for havnt arrived”
  • “Update on delivery”
  • “Missing shipment”

Return/ Replace Question:

  • “Return site isn't working”
  • “Can my progressive be change to a stronger strength in a previous order”
  • “Return polarized glasses”

Product/ Service Question:

  • “Damaged glasses on delivery order 2329332”
  • “Broken glasses”
  • “Sunglasses came broken”

Request for Information Question:

  • “Question on my order just placed today”
  • “Inquiring about a sold out style”
  • “I have a question about your glasses”

Payments and Charges Question:

  • “My discount did not apply”
  • “Bought glasses but receipt said ' no correction'. I wanted 2.75 readers”
  • “Credit”

Activation/ Cancellation Question:

  • “Cancel subscription”

Other Question:

  • “Place a order”
  • “Wrong city on order”
  • “Query”

Compare Peepers Customer Service To

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