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I find it utterly ridiculous that universities require this textbook and its associate lab (it this case (MyOMLab) only to find the "the access code doesn't work"...aka error code 84

This is the second overpriced book I've purchased from Pearson, and both time same error.

The associated book "Operations Management, 12th edition" is so-so, but I am really ticked at having to waste my time repeatedly on a shoddy product (aka My OMLab), I would have preferred better printing, larger print on the book.

1st call to customer service was useless for the first book (" you should get another book!". Second call for the second book was more helpful but sounded like she was an island in a storm.

Reason of review: Poor customer service.

Location: Little Rock, Arkansas

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