Pearson Education - Cannot get refund for an online book they say we have access to but we don't!

125 of 213 Pearson Education reviews

We have attempted to get a refund for a textbook that we do not have access to on our account.This was paid for July 15, 2015.

Attached receipt. We have been trying to get a refund and was told we would have a refund within 7 business days. It has now been 12 days and nothing has been done. The customer service is nothing but a run around and waste of time, tech support is also no help at all, they don't even have a customer service number.

I am also attaching a screen image that we took that shows we do not have access to the book we paid for.

MyMathLab.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Price Affordability
Website
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Returning book is impossible
    • How they treated me
    • Customer service
    • Slow refund process

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$96
Product or service
Mymathlab
Review category
Education
review #707115

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125 of 213 Pearson Education reviews

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