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I mistakenly bought a Groupon for an exam/eyeglasses discount package for Pearle Vision. The eye doctor was very good, but the support staff are the absolute worst I have ever encountered.

They do not know what "service" is, they just try to upcharge you for every single thing possible and are so rigid in the way they treat their customers. Several bad experiences there ended up costing me more money and a lot of hassle. The most recent one was an insurance reimbursement claim that was denied because their receipt did not clearly describe or itemize what the various charges were for, which I agreed with. They would not reissue the receipt or provide any documentation to clarify the charges, even after I told them that I would not get reimbursed unless they did.

As long as they get paid their ridiculously high prices, that's all they care about. Zero customer service from Pearle Vision.

Reason of review: Poor customer service.

Location: 1875 Hwy 6 #800, Sugar Land, TX 77478, USA

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