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Contact PDSA Customer Service

How to Reach a Person at PDSA

Verified Contact Information
  • +44 800 917 2509

Customer Service:

  • +44 800 731 2502
    Eligibility Checker
  • +44 808 164 5040
    Pet Care
  • +44 333 234 0605
    Petsurance Policy

Claims:

  • +44 333 234 0599

Complaints/ Feedback:

  • +44 800 019 9166

General Info:

  • +44 300 303 3517
    Fundraising Preference Service

Media:

  • +44 195 279 7234
    Press Inquiries
  • +44 771 736 0497
    Press Inquiries
Send Message

Customer Service:

petcare@pdsa.org.uk
Pet Care
info@pdsa.org.uk

Fundraising/ Donations:

philanthropy@pdsa.org.uk
Philanthropy

Legal:

dataprotection@pdsa.org.uk

Media:

pr@pdsa.org.uk
Press Inquiries

PDSA Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular PDSA Phone Number
+44 800 731 2502
Most Popular PDSA Email Address
petcare@pdsa.org.uk
Issue Resolution Rate
Low (25% reported full resolution)
PDSA Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
Contact Method Distribution
83% phone, 17% email
View full overview

How to Contact PDSA Customer Service?

How to Contact PDSA Customer Service?

The PDSA phone number for general inquiries is +44-800-917-2509. You can call the company customer service helpline for information about the its services and for questions regarding donations. The Help Center's working hours are Monday through Friday from 9 a.m. to 5 p.m. local time. The PDSA contact number for veterinary inquiries is +44-800-731-2502. The helpline is available on weekdays between 8:30 a.m. and 5:30 p.m. local time. The same telephone number can be used to request an appointment or for an eligibility check. The company contact for retail or fundraising complaints is +44-800-019-9166.

The PDSA head office mailing address is The People's Dispensary for Sick Animals, Whitechapel Way, Priorslee, Telford, Shropshire, TF2 9PQ, United Kingdom. You can send official correspondence to this office. If you have questions about the Privacy Policy, mail them to the Data Protection Officer at this address.

You can send your questions, requests, complaints, and compliments to the Head of Customer Service, PDSA, North Hylton House, North Hylton Road, Sunderland, SR5 3AD, United Kingdom. The support team will respond, providing information and assistance on your issue as soon as they investigate it.

You can also use the Find Us option on their website to find the nearest clinic address.

You can email the company customer care using the online form on their website. Visit the Contact Us page and scroll down to find the link to the General Enquiries Form. Enter the required information and provide the details of your inquiry. The support assistant will get in touch with you, offering ways to resolve your issue.

The direct PDSA email address for questions regarding Pet Care is petcare@pdsa.org.uk. You can discuss fundraising and philanthropy matters with the company specialist at philanthropy@pdsa.org.uk. The company email for Privacy Policy requests is dataprotection@pdsa.org.uk. To reach the PR team on media and press-related inquiries, write to PR@pdsa.org.uk.

PissedConsumer Club

Contact Information

PDSA Website:

PDSA Help Center:

Corporate Office Address:

The People's Dispensary for Sick Animals
Whitechapel Way, Priorslee
Telford, England TF2 9PQ
United Kingdom

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 9:00am - 5:00pm

More contact details

Summary of PDSA Customer Service Calls

34 TOTAL
CALLS
00:00 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PDSA?

Request for Information Question:

  • “Checking strange text”
  • “Need to talk to someone about my dogs appointment for tomorrow”
  • “Need an appointment”

Product/ Service Question:

  • “3 days not eating food”

Website/ Application Question:

  • “Application”

Other Question:

  • “Everything”
  • “Sick dog”
  • “To leave them money”

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