The Payzone customer service team processes all real-time applications by phone at the following phone number: 01606-566-566. Use this line if you need assistance with such bill payment services as water, mobile phone top-ups, and others, as well as to report technical issues. Remember the following business hours: Monday through Friday from 9 a.m. to 5 p.m. GMT and from 9 a.m. to 1 p.m. GMT on Saturday. Regarding product inquiries, call the sales team at 0800-0566-015 between Monday and Thursday, 9 a.m. and 5 p.m. GMT, or between 9 a.m. and 2:30 p.m. GMT on Friday.
For written inquiries, reach out to the Payzone team via the following email: ccadmin@pzbp.co.uk. This address is designed to request a refund or a recent transaction. Have legal matters? Direct them to the data protection officer at data.protection@postoffice.co.uk. By composing your email, ensure to provide your inquiry in the body of the letter in detail, but avoid including sensitive personal information for security. Such an approach will expedite the communication process.
Unit 4 Triangle Court, Cheshire Business Park, Lostock Gralam, CW9 7YL is the main Payzone headquarters address. You can use it to send letters, documents, or other corporate-related correspondence. In this case, be ready to wait for a response a longer time than via email. If you see that your matters require in-person discussion, make an appointment with the company CEO or specialists of a certain department in the main office. For general and customer support inquiries, use phone or email channels for faster resolution.
You can reach out to the Payzone specialist via the official company website in several ways. For real-time assistance, click on “Sales” or “Customer Support” at the top menu, and you can talk with the company manager by phone. If you need to receive detailed assistance, contact the Payzone manager via a request form. To access it, follow “Contact Us” at the bottom menu. On a separate page, you’ll see two forms: “Request a callback from Sales” and “Request a callback from Support”. Choose the one you need and fill out all the necessary fields.
