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Contact Payne Glasses Customer Service

How to Reach a Person at Payne Glasses

Verified Contact Information

Customer Service Number:

  • 1-412-800-2020
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Send Message

Business Customer Service:

b2b@payneglasses.com

Customer Service:

corp-relations@payneglasses.com
Corporate Relations
help@payneglasses.com

Legal:

legal@payneglasses.com

Media:

marketing@payneglasses.com
Marketing Inquiries

Payne Glasses Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Payne Glasses Phone Number
1 (412) 800-2020
Average Hold Time
00:00:33
Average Calls duration
3 minutes
Most Popular Payne Glasses Email Address
corp-relations@payneglasses.com
Payne Glasses Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (33% reported full resolution)
View full overview

How to Contact Payne Glasses?

The Payne Glasses phone number is (412) 800-2020. If you have any questions, you can call this number or send a text message. The team can give you details about available glasses, assist with any order issues, address prescription inquiries, and provide support with other inquiries and concerns. The phone line should be available Monday through Friday from 10 a.m. to 9 p.m. EST and from 1 p.m. to 6 p.m. EST on weekends.

The company address for customer support is help@payneglasses.com. If you experience any issues with your order, have payment concerns, or want to submit a review or complaint, please use this email. For business customer support, please drop a line at b2b@payneglasses.com. Those who need to email the company regarding corporate relations should send emails to corp-relations@payneglasses.com. The corporate marketing department can be reached at marketing@payneglasses.com, while legal inquiries should be directed to legal@payneglasses.com.

The corporate office is located in Pittsburgh. If you seek to contact the company by mail, please send your letters to the following Payne Glasses address: 301 S Hills Vlg, Ll200-303, Pittsburgh, PA 15241. Please note that if you want to return or exchange your purchase, you should get in touch with Payne customer service first to get the return procedure details.

The Payne Glasses website gives consumers an opportunity to connect with support agents via live chat. To proceed with this option, press the virtual helper bubble in the bottom-right corner of any website page. While phone support is available from 10 a.m. on weekdays and 1 p.m. on weekends, live chat agents are online starting at 12 a.m. EST daily.

PissedConsumer Club

Contact Information

Payne Glasses Website:

Payne Glasses Help Center:

Corporate Office Address:

Payne Glasses LLC
301 S Hills Vlg, Ll200-303
Pittsburgh, Pennsylvania 15241
United States

Other Info (opening hours):

Hours:

Monday - Friday: 11:00am - 9:00pm

Saturday - Sunday: 1:00pm - 6:00pm

More contact details

Why Customers Call Payne Glasses?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 42%
  • Product/ Service 25%
  • Request for Information 17%
  • Return/ Replace 8%
  • Staff 8%

Customer Inquiries & Issues

42%
  • "Can't track order"
  • "Didn't get my framed"
  • "The glasses I received are funky and not in a good way"

Product/ Service

25%
  • "Broken glasses, need replacements"
  • "Broken glasses, order replacement"
  • "Broken glasses, order new"

Request for Information

17%
  • "Inquiring about online order."
  • "Questions about lenses"

Return/ Replace

8%
  • "Return of frames"

Staff

8%
  • "Customer service"

Compare Payne Glasses Customer Service To

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