Not resolved

On Wednesday, October 12, 2016 at approximately 8:15 P.M., I went into the Pavilions location at:

8969 Santa Monica Boulevard, West Hollywood, California 90069

(310) 595-1730 and received absolutely Low Class, Horrible Service at their in-house Starbucks counter by Gerry B.

I ordered a Starbucks Herbal Tea and when I left, I noticed that the container was Half Filled Up With Ice!

I just can Not Believe that Gerry B. would attempt to Rip Me Off Like That By Fixing Me A Drink That Was Half Drink and Half Ice!

I was very angry and offended that he did that to me and so I brought back the drink and confronted Gerry B. about it and asked him to fill it up with the Rest Of The Drink.

His response was that he already ran out of the drink.

I told him that I am Not going to accept his Made Up Excuse and Lies about it and told him that I am going to file a Very Serious Complaint about it and Took A Picture Of The Drink To Show Proof Of Its' Current Condition.

Once I took the picture, he got offended and called Security on ME and LIED to the security officer by stating that I took a picture of him which was a LIE!

I showed my pictures from my android to the store manager to confirm that because I am a Very Honest Person and told her that I am Filing Very Serious Complaints Over Gerry B.'s Disgusting And Inappropriate Behavior Towards ME.

As soon as I told her that Gerry B. decided to Refund My Money to think that this would make up for it

Apparently Not!

I am now in the process of publishing Negative Reviews which will include showing pictures of both the drink that he made and the receipt showing the refund that he gave me.

This has got to be the Worst Customer Service I have ever received from this special West Hollywood Pavilion's Location because I have been here before and NEVER had problems with any of their staff members.

However, based on this experience, I am most likely Not Returning Back!

Thank you.

Sincerely yours,

Howard Paul Shore

Very Angry And Upset Pavilions Customer

Executive Writer For Social Media


Review about: Pavilions In House Starbucks Drink Made By Gerry B.

I didn't like: Gerry b lied in front of the store manager and security guard, Gerry b ripped me off when making my starbucks drink, Gerry b lied to me about refusing to make me up another drink, Received worst treatment ever at that west hollywood location.

Review #935806 is a subjective opinion of a user.

Customer service
Product or Service Quality
Discounts and Special Offers
Value for money
Price Affordability
Diversity of Products or Services
Delivery Service
Layout of Store
PRODUCT OR SERVICE Starbucks Customer Care
Reason of Review / Monetary Loss was verbally and mentally abused, lied too, humiliated, embarrassed in front of their store manager and security guard and treated like shit by Gerry B. / Not specified
Preferred solution let the store manager and their executives decide after I was totally embarrassed and humiliated right in front of their store manager and security guard for Nothing!

Had an Experience with Pavilions?

Submit review


Comment as anonymous or
Terms of Service
Post Comment

Maybe you should've said something before walking out of the store.

You May Also Like

Tops Friendly Markets - Tops markets  not so friendly to alden neighbors. Tops Friendly Markets "ongoing problem since store opening! contrary to corporate protocol as posted at lot entrances, this store allows over the road tractors to use the park lot as a layover..." Read more Wasteful ,Krogers/Dole Kroger " Public published review 12/27/16 There are several people who have been able to get produce from Kroger's after their mark down price because they just throw it all away..." Read more Publix Deception-Dishonesty is not good policy ! Publix "I was shocked when I bought two of the Publix brand yogurt last week. They were on sale and I love blackberries, and the picture got my attention. I said..." Read more Shaws does bait and switch,  selling Clementeenies not Clemintines advertising Clementines Shaws "The title I place above says it all. These photos are from the Shaw's store in Cranston, RI. This is not the first time that Shaw's has..." Read more Ms2store - Maplestory 2 Mesos Ms2store "Nice Place to buy Maplestory 2 Mesos and MS2 Items at seller, Fast delivery and 100% safe guaranteed. 95% Maplestory 2 Mesos orders can be completed within 30mins. It's..." Read more Camping World - Extended Service Contract Camping World "we purchased a 2015 Jayco pinnacle fifth wheel from Camping World Madison WI in March 2016. We took out the extended warranty because it was a used unit. We took..." Read more Luminess Air - Bottles spilling airbrush unit broke after less than a year Luminess Air "I have had issues with the makeup bottles I had to buy my own bottles because the originals were breaking and when I shook the contents with the caps on..." Read more Light In The Box - Item Never Arrived Light In The Box "Luckily, I only made a small purchase from this company: two LED bulbs to replace Halogens. The price was great, under $8 with free shipping. Unfortunately, after ordering, there was..." Read more