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Update by user Mar 01, 2023

Company fixed the issue and I have been provided with partial refund.

Original review posted by user Feb 28, 2023

Be wary of them if you need to return anything. This company made it impossible to return an unused part that I had purchased for my stove, but then we decided to replace the stove; I tried to return the unused part, but it had arrived with a dent on it so they said I had to file a damage claim.

Then I found out that they don't give refunds for damaged parts, only replacement with exact same part. And finally, they wanted the model number and serial number of my stove in order to approve the return. As we no longer have the stove, I was unable to provide that information.

The representatives I spoke to made it difficult every step of the way. I deeply regret ever purchasing from them.

User's recommendation: do not use them.

Monetary Loss: $135.

Preferred solution: Full refund.

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