Parker Davis HVAC International - Parker Davis Will Not Replace new non-working Mini-split even after "top technician" could not repair
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I purchased a mini-split from Parker Davis HVAC. Once it was installed, it was not working.
The installer contacted parker Davis to trouble the issue with technical support to no avail. Their solution was to send their "top Brooklyn" tech out to fix the unit at no charge.
The installer charged me either $100 or $200, I don't recall the amount. I was subsequently told by a tech at parker Davis that I was charged because they do not pay for the service. That speaks to one example of the lack of integrity of an organization of Parker Davis.
The system has not worked since the tech "fixed the issue".
I have had multiple communication with various representatives at Parker Davis, none of whom will provide a name, and numerous email communications.
Their final communication to me was that they will no longer respond to me, I should go to my warranty information and get request the parts. There are a number of issues with this.
1. This would require me to pay my installer or another technician to diagnose the problem. My technician had already informed them that the unit was defective.
Additionally, he will not touch the unit again, since Parker Davis had intervened and had their technician take over where he left off
2. I will need to spend hundreds of dollars on top of what I have already spent to get the issue diagnosed, when they already know, based on the many conversations which they have on record, that the unit does not work.
We are at the beginning of summer. I am working from home. I am requesting a replacement unit.
And what would be even better, given that I already spent hundreds of dollars on the installation and attempted repair of this unit, I would like Parker Davis to do the right thing and not just replace the unit, but also install it and verify that it works as intended. That would be good business practice, and live up to the statement on their website -- We pride ourselves on providing the highest of quality, efficiency, reliability, and affordability with our air conditioning solutions across the entire world market -- as of right not they have completely failed in even remotely living up to that statement.
Monetary Loss: $1.
Preferred solution: provide and install a mini-split that works.
Parker Davis HVAC International Cons: Unit does not work so difficult to say pro or con, Support form beginning to end is horrific, Lie - a tech was sent at at no charge-he charged me, Later told me support is not free thats why i was charged, Blatantly liars.
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