Paradigm Phone Numbers and Emails

Customer Service:

  • +1 905 564 1994
    Corporate HQ

Technical Support:

  • +1 905 696 2868

Paradigm Email:

Sales/ Reservations

Paradigm Contact Information

Paradigm Website:

Paradigm Online Chat:

Corporate Office Address:

Paradigm Electronics Inc.
205 Annagem Blvd.
Mississauga, Ontario L5T 2V1
Canada

Other Info (opening hours):

Technical Support Assistance

9:00am – 5:30pm, Monday – Friday

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How to contact Paradigm

Often, customers reach out to appliance and electronic companies regarding:
- Warranty, replacement, or repairs
- Reward programs, reward cards, rebates, and cashback
- Order issues such as delivery of wrong items
- Return, refunds, exchanges, or cancellations
- Shipping and delivery issues
- Product installation and use
- Wrongful charges

Below is a look at the necessary information and documents required when calling appliance and electronic companies about the various issues.

Warranty, returns, refunds, and exchanges

Although different appliances and electronics companies have different warranty, refunds, exchange, and cancellation policies, the overall requirements, and procedures for making claims are similar.

When calling them for refunds, returns and exchanges you are required to provide the following documents:
- a filled return form (the return form can either be downloaded or can be filled online);
- an image of the defective item or the item that you are returning.

If you are returning or filing a warranty claim for a defective item, the image should clearly show the product’s defects. In most cases, appliances and electronics companies require you to return items in their original packaging.

Most companies require you to provide a shipping label that you attach to the product you are returning. The shipping label can be acquired by calling customer support or is sent to you after submitting the return form either to your email address or on the website.

Refunds are usually issued to the payment method you’ve specified when making the purchase. In case you had changed your payment method on your account after purchase, revert to the one that you use for purchases to receive the refund.

For warranty claims, you will be required to provide:
- the original purchase receipts for the items;
- warranty document;
- filled warranty claim form.

While some companies’ warranty is strictly viable for the first owner, for others, it is viable for subsequent owners as long as it is within the warranty period, and you can provide the warranty document and product receipts.

Shipping and delivery

Most companies have an order tracker feature on their website where you provide your order number to track the status of your order. If not, contact customer support via phone or email with your order number.

You may be required to provide:
- confirmation of your shipping address e.g recent bill;
- order details including order number;
- order confirmation document;
- receipts.

Installation

If you reach out about installation issues, troubleshooting a problem with your electronic or appliance, or guidelines for using a specific feature, you are likely to be asked for:
- a receipt;
- photo of the item.

The customer support is likely to provide you with a step by step process for installing, use or troubleshooting, a link on the website with instructions or a product manual. If the issue cannot be resolved remotely, the company will schedule an appointment with one of their technicians to your address, therefore, you will be requested to confirm your current address.

Charges, payments, and billing

For wrongful billing or charges avail the following:
- transaction history e.g screenshot, PDF or CSV file;
- order details page.

More information

Paradigm Rating Based on 2 Reviews

Rating details

2.9
more details
Value for money
Customer service
Product or Service Quality
Style and Design

Rating stats

Rating trend

Summary of Paradigm Customer Service Calls

10 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Paradigm Customer Service?

Request for Information Question:

  • “Looking for speaker”
  • “Looking for speaker foam replacement parts”

Employment Question:

  • “Help manually use payroll”

Website/ Application Question:

  • “Your website sucks”

Other Question:

  • “Need a grill”
  • “Technical Supportt”
  • “D2 processor”

About

Paradigm Warranty
To read more: https://www.paradigm.com/en/warranty-information
Paradigm Privacy Policy
Paradigm understands that the protection and use of information provided by The User of company services to www.paradigm.com is very important to The Customer and Website are committed to maintaining The Client's privacy. This Privacy Policy Statement sets out Company's information collection, use, and dissemination practices for Paradigm.com (the "Website"). By visiting any part of the Website, The Customer accept the practices described in this Privacy Policy Statement. Please read this Privacy Policy Statement to understand how Paradigm collects, uses, and disseminates information through Company's Website. The information Paradigm obtain from customers helps The Company personalize and continually improve The User's website browsing and shopping experience. Listed below www.paradigm.com provide examples of the types of information Paradigm gather. This information may include demographic information and contact information such as names, addresses, phone numbers, fax numbers, and email addresses.
To read more: https://www.paradigm.com/en/privacy-policy
Paradigm reviews and complaints

Paradigm is ranked 100 out of 1935 in Appliances and Electronics category

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