Customers with general queries and complaints can contact Pantone support at 1-844-842-6676. The helpline, 1-888-800-9580, is active for US-based clients to contact for inquiries and assistance. Those consulting from Asia Pacific can send a WhatsApp message to +852-6433-0726. Pantone's phone number +44-1233-225-450 is active in consulting company representatives in Europe, the Middle East, and Africa. Pantone customer service efficiently assists users with orders, shipping, product information, technical support, and general inquiries over the phone.
The company has published four official emails for different purposes. To relay general queries and complaints to the customer service team, use support@pantone.com. Clients with order-related questions and returns can reach Pantone support at pantoneorders@pantone.com. For privacy issues and inquiries, email privacy@pantone.com during working hours. Lastly, pantonesocial@pantone.com is the email to contact the Pantone office for media-related concerns. When emailing the agent, explain their issue in as much detail as possible and provide a clear subject line to get directed to the appropriate department for assistance.
The company has branches in different countries, but Pantone’s headquarters is in the United States at 590 Commerce Blvd., Carlstadt, New Jersey 07072. This address serves as the main office and the central hub for the company's operations. Clients in Europe, the Middle East, and Africa can consult Pantone customer service in the United Kingdom at X-Rite Ltd, Suite 14F, MiOC, Styal Road, Wythenshawe, Manchester M22 5WB. For those in the Asia Pacific, X-Rite/Asia Pacific, Suite 2801, 28th Floor, AXA Tower, Landmark East, 100 How Ming Street, Kwun Tong, Kowloon, Hong Kong S.A.R., is the address for the Pantone office in China.
To reach the company agents via the Pantone website, open it in your browser and click Contact Us on the homepage. On the next page, complete the online form, providing your name, email address, subject of concern, and the message. You must also specify your inquiry type to get directed to the relevant department for assistance. That will ensure efficient responses to your requests within working hours. Those seeking instant answers to their questions relating to Pantone’s customer service products or technical support can visit the Help Center. You can also browse the FAQs or select categories like product support, software issues, color tools, returns, and orders to find the relevant details. The website also features the option for general and technical support and links to follow the company on social media platforms like Facebook, Instagram, LinkedIn, X, and Pinterest for information and updates.
