100% full Resolved

WARNING –RENTER BEWARE Panther Knob Cabin Rentals in Pigeon Forge, Tennessee owned by Bobby & Susan Bates. After speaking with Susan on the phone for the first time I had a bad feeling about having to pay half by check & the other half had to be in cash. For some reason it felt shady, but she seemed nice so I shook it off. NEVER again. I will trust my gut!!!

When we first arrived we were overwhelmed with the smell of mold, mildew, & dust. There were cobwebs hanging from the ceiling and the ceiling fans. My wife has allergies to mold & dust. We tried to air the place out by opening all the windows & doors, but it didn’t help. We had to sleep with the windows open it was that bad & it didn’t help. While there the temperatures got cold, but we just couldn’t take the bad odor. Susan showed up for her money at around 9 am the next day (Saturday). We tried to show her the cobwebs, but she claimed she was color blind & could not see dust. We had the doors open at the time she arrived because the smell was just so bad. While talking with her a roach was climbing up my leg & all she could say was “Oh my God, Oh my God, I’m so sorry!!” After I killed it she grabbed a paper towel & cleaned it up off the floor. Then she left saying the she could come back on Monday & clean the place. I told her my wife wouldn’t be able to last that long with her allergies. The only relief my wife could get was to go outside or go sit in our van. She finally agreed that she would come clean Sunday. We stayed another night because we were not able to find another place until Sunday afternoon. We left late Sunday afternoon & never saw any sign of her or a cleaning crew (We felt if she could show up at 9am to get her money, she should have shown up at least by that time to make this right. After all her place should have been clean before our arrival). We returned Tuesday & found that she had cleaned, but the smell was just as bad & the roaches were still there. Although the worst of the cobwebs were gone there was still dust hanging from the ceiling & dust on the furniture. In fact, my wife wrote her initial in the dust. The water is horrible. Before the water gets hot to take a shower it is brown or orange. Your skin feels dirtier after cleaning than you did before. We were NOT told about the rusty water before we came. In fact before coming we asked if a washer & dryer were provided & she said yes never telling us that the rusty water would leave our clothes stained. When we arrived we found signs all over the place warning of the minerals in the water that would stain clothing. She said that you are in the mountains & this should be expected (she said that about the bugs too). The place we rented after leaving her cabin had none of these problems. We have been coming to the Gatlinburg area for our anniversary for 40 years & have never encountered the rusty water or roach problems. We have rented private homes, cabins & hotel rooms.

After finding that the place had supposedly been cleaned and the odor & roaches were still there we left the key on the counter that Tuesday & took pictures. We sent her an email (below you will find a copy of the email I sent her) asking for a partial refund on that Tuesday. We have also tried calling her & leaving messages, but have yet to hear back from her. We have pictures that show the cabin at our arrival & we have pictures from the Tuesday after she cleaned.

From: rburns

Date: October 8, 2014 at 9:59:20 AM CDT

To: Susan Bates pantherknobcottages@gmail.com

Subject: Re: Confirmation & Directions to Deerwood

Susan as you well know we were unable to stay in your cabin due to the dust, mold and mildew which my wife has severe allergies too. You were also aware of the conditions because you were apologizing for them. While you were standing there to collect your $297.50 in cash, I had a roach and a spider crawling up my pants, you again were very apologetic. I was able to acquire a new cabin from Sunday night till Friday. I am requesting A partial refund of $200 for the two nights we were not there (Wed and Thur). I returned your key Tuesday afternoon. I don't think that's an unreasonable request.

R Burns

Review about: Apartment Conditions.

I liked: Nothing.

I didn't like: That susan has not contacted me.

Review #546191 is a subjective opinion of a user.

1.1
Price Affordability
Facilities and Services
Website
Location
Staff
Exchange, Refund and Cancellation Policy
Customer service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not as described / $595
Preferred solution Price reduction

Had an Experience with Panther Knob Cottages?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1025145
i believe you all have to complin just to have something to do get over your whining karen from ohio

You May Also Like

"I have numerous photos of the actual poor conditions at this hotel... including main floor lobby area Office Door - bottom corner, approx. 10" in from where corner should be,..." Read more
"On 10/11/14, my husband I purchased tickets for Universal Studios from Bluegreen during our third stay at The Fountains resort in Orlando, our fifth stay with Bluegreen. On 10/12/14, we..." Read more
"Motel 6 2113 sapp bros. Drive percial, la 51648. We called made reservations to come and stay. They gave us a quote of 350 a week. When we got here..." Read more
"Timeshare owners beware! According to the FTC, numerous state attorney generals, BBB and other trusted sources, timeshare owners and consumers going on timeshare presentations are under attack. Anyone who has..." Read more
"Well what happened to me is that I see everyone up posting animal and I have a bird with a cage try to sell it immediately as soon as I..." Read more
"Dear Alexandra (if it was truly you on the review you posted)... I'm sure that some of the bad reviews here are from people who were hoping to save some..." Read more
"On Tuesday, April 25, 2017: a 1 inch triangular red plastic object was found while eating the Boston Market Chicken Parmesan meal after microwaving! It looked first like a piece..." Read more
"I go to OffersBucks.com and go to take anyone of the 1-10 surveys which you have to take in order. Says to follow directions through untill the end of survey...." Read more