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Oh I am so very disappointed with Panda and the management. I would strongly recommend NOT using them. I had so hoped to use them in a rental house we have as well but I will never use them again.

Where they put the seam is fine however they used two different edges so they don't match up and it looks ridiculous. Then they chipped it in two places. When they sent a guy out to look at it and try to convince me that this was standard practice he put lacquer thinner on it and made it turn gray in a spot (it was black). He also horribly scratched the top when he was trying to remove the machine marks. It is about 8 inches long and 1-2 inches wide. It looks horrible. Their solution, come in remove the entire countertop and let someone else put in one. Based on the destruction that they caused with the removal of my original countertop I can't imagine what damage they would cause to my backsplash and floors again or that is exactly what I would do. The island was suppose to have rounded corners since we have a daughter with autism and they are very pointed. Nothing about this job was good starting with the crew sent to demo and install it. The lead guy was upset he was there, called his boss in front of me and was complaining about how hard the job was and how long it would take them.

I have done my research and found a fabricators forum to where I posted pictures and asked for recommendations to fix the issue. Everyone of them said that is was done completely wrong and that only a very experienced person should even attempt to fix it.

It was just a horrible overall experience. Pay more, go somewhere else.

Review about: Absolute Black Honed Granite.

I didn't like: Problems with install and customer service afterwards.

Review #935901 is a subjective opinion of a user.

2.3
Turnaround Time
Exchange, Refund and Cancellation Policy
Customer service
Product or Service Quality
Reliability
Diversity of Products or Services
Value for money
Price Affordability
Service Scheduling
Staff
Advertised vs Delivered
Discounts and Special Offers
Website
Warranty
Reason of Review / Monetary Loss Damaged or defective / $3100
Preferred solution Price reduction

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An angry customer from Pembrok
#1296612

I wish I had seen this review before!!They promise to deliver in 2-3 days as everything is modular and ready to be installed.

BIG MISTAKE! They get 100% cash in advance. After innumerous phone calls and 2 weeks later I am still waiting for the cabinets + granite and for all bathrooms to be installed. I purchased it in Pembroke Pines.

Horrible customer service. They never return my calls, always postponing again and again. They say this is escalated to their manager but manager is always in meetings and does not get back.. .

DO NOT buy from them.You will put all your money $$$ 100% cash upfront (they don't take credit cards nor checks!) so that you cant do nothing about it.

Anonymous
Sydney, New South Wales, Australia #1230411

Panda Kitchens at Warners Bay are just as bad in my experience.

Michelle
Eleebana, New South Wales, Australia #1227579

If you are looking for Panda Kitchen at Warners Bay, this is not the same company however I have unfortunately used Panda Kitchens at Warners Bay. Feel free to see my

video.https://www.facebook.com/michellecarl.shetabprior/videos/1184141794981488/

Anonymous
to Michelle Perth, Western Australia, Australia #1248297

Hi Michelle, the link doesn't work.Can you share with me what the issue was please?

I've just been to see them and they seemed alright?

Anonymous
Houston, Texas, United States #1226340

I had so hoped to use them in a rental house we have as well but I will never use them again...

So where else have you used Panda kitchen products?

Anonymous
to Anonymous Lilburn, Georgia, United States #1248434

I used them in Atlanta, GA.

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