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The leather on the backrest of the chaise section on a $7000 Palliser sectional started peeling after about a year of light to normal use. No other pieces of the sectional are showing similar defects.
Even the seat of the chaise, which gets more wear than the back, is totally fine. Palliser clearly used inferior leather on the back seating surface. But here's the part that makes them an outright despicable company. They will not deal with customers directly and told me to go through the store I purchased it at.
After almost a year of back and forth with the store as a middleman, they said they will not honor my warranty because I purchased a "protection plan" (yeah... that is an actual clause in their warranty that they can exercise). But what I actually bought is an ACCIDENT protection plan and that company will not cover anything because this is clearly a manufacturing defect. So now I'm stuck in a Catch 22 that neither company will cover (also pretty pissed off at R&R Furniture for not disclosing their upsell "protection plan" would void the factory warranty).
We bought this sectional because it had great looks. It certainly isn't comfortable. But now I'm left with an uncomfortable eyesore in my living room that has to be covered in cloth and pillows just to be functional.
I HATE this couch! Never again will any piece of Palliser furniture be in my own home or one of my rental properties.
User's recommendation: Avoid.
Monetary Loss: $750.
Preferred solution: Apology.
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