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Contact Pacific Western Bank Customer Service

How to Reach a Person at Pacific Western Bank

Verified Contact Information

Toll-Free Number:

  • 1-800-350-3557
    Online Banking Support
Call Now
Send Message

Customer Service:

  • 1-800-654-7962
    Activate/Change PIN ATM/Debit Card (Opt.5)
  • 1-800-543-5073
    Activation Credit Card
  • 1-800-297-3408
    Change PIN Credit Card
  • 1-866-604-0380
    eZCard Support
  • 1-888-705-0600
    Homeowners - Password Reset or Online Payment
  • 1-888-928-3936
    Management Companies- Remit or Deposit to Account (Opt.2)
  • 1-844-316-1958
    Report a Lost or Stolen Credit Card
  • 1-727-570-4899
    Report a Lost or Stolen Credit Card (International)

Report Fraud:

  • 1-844-316-1957
    Fraud Verification or Block Removal
  • 1-727-227-2447
    Fraud Verification or Block Removal (International)
  • 1-800-600-5249

Claims:

  • 1-800-627-8372
    Mastercard Benefits or Claims

Customer Service:

hoaach1@pacwest.com
HOA ACH Support
ccshoa@pacwest.com
Management Company Support
sblservicing@pacwest.com
Small Business (SBA) Loan Servicing
clientcarecenter@bancofcal.com

General Info:

pwbinquiry@pacwest.com

Jobs/ Career:

careers@pacwest.com

Legal:

privacy@pacwest.com
Privacy Inquiries

Pacific Western Bank Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Pacific Western Bank Phone Number
1 (800) 350-3557
Average Hold Time
00:02:46
Average Calls duration
5 minutes
Most Popular Pacific Western Bank Email Address
pwbinquiry@pacwest.com
Pacific Western Bank Live Agent Availability
67% of callers successfully reach a real person
Issue Resolution Rate
Low (20% reported full resolution)
View full overview

How to Contact Pacific Western Bank?

You can contact Pacific Western Bank customer service team over its free telephone line at 1-800-350-3557 to obtain assistance on general inquiries and for its online banking functions. To access assistance in ATMs or debit card problems such as activation or resetting PIN, the designated Pacific Western Bank phone number is 1-800-654-7962, and then press option number 5. If you prefer to have your credit card activated, the Pacific Western Bank customer service team can be reached at 1-800-543-5073. To change your credit card PIN, you can call 1-800-297-3408. Each Pacific Western Bank phone number corresponds to a particular service to ensure you receive the correct assistance.

To contact the Pacific Western Bank customer service team via email, you can choose from several email addresses based on your need. For general inquiries, customers can send their email to pwbinquiry@pacwest.com. Contact the Pacific Western Bank office at ccshoa@pacwest.com to get management company support. If you have questions about small business loans, the Pacific Western Bank customer service team is reachable at sblservicing@pacwest.com. Client service support at the parent company of the Pacific Western Bank can be obtained at clientcarecenter@bancofcal.com.

Pacific Western Bank headquarters address is 9701 Wilshire Boulevard, Suite 700, Beverly Hills, California 90212, United States. If correspondences are to be written concerning its parent company, they can be sent to the Pacific Western Bank office at 11611 San Vicente Boulevard, Suite 500, Los Angeles, CA 90049. These are administrative Pacific Western Bank addresses for official correspondence, subject to the nature of your inquiry.

Pacific Western Bank offers business-day customer service to assist with account inquiries and daily banking. The customer service team is available Monday through Thursday, 8 AM to 5 PM, and Friday, 8 AM to 6 PM, Pacific Time. Calling within the mentioned Pacific Western Bank hours assures immediate assistance by a representative.

Customers can also reach the Pacific Western Bank customer service team online by filling out their contact form on the website. The form allows customers to contact a relationship manager with experience in particular industry needs. While contacting the team via this channel, customers should ensure that they fill out the form with accurate and specific information. This allows the Pacific Western Bank customer service team to respond promptly. After you've submitted, a customer service representative will read your question and answer with personalized assistance as soon as possible. You can also look up the bank's online resources or customer support on the Pacific Western Bank website for additional help.

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Contact Information

Pacific Western Bank Website:

Pacific Western Bank Help Center:

Corporate Office Address:

Pacific Western Bank
9701 Wilshire Blvd., Suite 700
Beverly Hills, California 90212
United States

Other Info (opening hours):

Customer Service Hours (PT):

Monday - Thursday: 8:00am - 5:00pm

Friday: 8:00am - 6:00pm


Other Location:

3011 Townsgate Rd., Ste. 200

Westlake Village, CA 91361


Electronic Banking

P.O. Box 131207

Carlsbad, CA 92013‐1207

More contact details

Why Customers Call Pacific Western Bank?

Top Reasons of Customers Calls

  • Account 29%
  • Activation/ Cancellation 17%
  • Payments and Charges 17%
  • Request for Information 17%
  • Cards 8%
  • Customer Inquiries & Issues 8%
  • Staff 4%

Account

29%
  • "All numbers associated to my account are not mine"
  • "I wanna open saving account"
  • "Check account"

Activation/ Cancellation

17%
  • "Not able to activate"
  • "Cancel check"
  • "need to activate my debit card"

Payments and Charges

17%
  • "Deposit in wrong account"
  • "Make a payment"
  • "Fraud"

Request for Information

17%
  • "Questions/payments"
  • "Checking account balance"
  • "How to cash a check info"

Cards

8%
  • "card problem"

Customer Inquiries & Issues

8%
  • "statements"
  • "Preguntas de cta de ahorro"

Staff

4%
  • "Bad customer service"

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