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Contact Pacific Cycle Customer Service

How to Reach a Person at Pacific Cycle

Verified Contact Information

Toll-Free Number:

  • 1-800-626-2811
Call customer service
Send Message

Customer Service:

  • 1-866-450-0414

Pacific Cycle Emails:

Customer Service
Legal
Privacy Inquiries
Sales/ Reservations
rbirkicht@pacific-cycle.com
PR Inquiries
pstonge@pacific-cycle.com

Pacific Cycle Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Pacific Cycle Phone Number
1 (800) 626-2811
Average Calls duration
13 minutes
Most Popular Pacific Cycle Email Address
customerservice@pacific-cycle.com
Issue Resolution Rate
Low (21% reported full resolution)
Contact Method Distribution
60% phone, 40% email
Common Reasons for Contact
Product/ service, request for information, shipping and delivery
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Pacific Cycle?

Most Popular Number:

(800) 626-2811
Total calls: 55 Issues resolved: 2 Last call: Oct 21, 2025

Pacific Cycle customer service phone number is 800-626-2811. Customers can call this line to get information about available bikes, address inquiries about their purchases, request technical assistance, learn more about the company’s brands, etc. If you prefer text messages, text “Hello!” at 866-450-0414 to get assistance.
To save time, avoid calling the company on Thursday as the contact volume on this day is very high and results in long waiting times.

Pacific Cycle email address for customer service is customerservice@pacific-cycle.com. As an alternative, consumers can submit their inquiries via Pacific Cycle website.
If you have sales inquiries, direct them to sales@pacific-cycle.com to contact a sales representative.
Legal specialists with privacy inquiries should send emails to dataprivacy@dorelsports.com.

Pacific Cycle headquarters is located in Wisconsin. Pacific Cycle address is 4902 Hammersley Road, Madison, Wisconsin 53711, United States. Customers as well as legal and media professionals can send their issues, inquiries, requests, and comments offline directly to the company’s head office.

Pacific Cycle customer care department operates Monday through Friday between 7 am and 6 pm CST. During the holidays, the support team is not available, and all consumer inquiries received during these days are addressed after the holidays.

Consumers who want to contact the support team via Pacific Cycle website should click the “Contact” button in the upper right corner of the page. Then, choose the product you need help with and proceed by pressing the correspondent button. To submit a quick message click the “Support” button in the lower right corner of the “Contact” page and type in your inquiry.

PissedConsumer Club

Contact Information

Pacific Cycle Website:

Pacific Cycle Help Center:

Corporate Office Address:

Pacific Cycle Inc
4902 Hammersley Road
Newport, Wales 53711
United Kingdom

Summary of Pacific Cycle Customer Service Calls

61 TOTAL
CALLS
13:13 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pacific Cycle?

Product/ Service Question:

  • “Purchase”
  • “Need to purchase part”
  • “Lost key for battery”

Shipping and Delivery Question:

  • “Shipping address”
  • “Chain size”
  • “Missing parts”

Request for Information Question:

  • “I wanna find out info on a bike i have like the year it was made and what it's worth today”
  • “Technical support”
  • “I have Schwinn Suburban serial #dj571479 how do I find iut how much it is worth? Thank you”

Return/ Replace Question:

  • “Replacement parts”
  • “Replacement tires for pedal car”
  • “Replacement part”

Account Question:

  • “Check verify”

Refund Question:

  • “Refund”

Other Question:

  • “Front wheel on my new bike”
  • “Ra number”
  • “Need bikes for community Christmas event”

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