Skip to content
Write review For Business
  • Login

Contact Pacific Cycle Customer Service

Pacific Cycle Phone Numbers and Emails

Toll-Free Number:

  • (800) 626-2811
Call customer service
Send Message

Pacific Cycle Emails:

Customer Service
Legal
Privacy Inquiries
Sales/ Reservations
rbirkicht@pacific-cycle.com
PR Inquiries
pstonge@pacific-cycle.com
Is this your business?

How to Contact Pacific Cycle?

Most Popular Number:

(800) 626-2811
Total calls: 55 Issues resolved: 2 Last call: Aug 22, 2024
author avatar
PissedConsumer Reporter

Pacific Cycle customer service phone number is 800-626-2811. Customers can call this line to get information about available bikes, address inquiries about their purchases, request technical assistance, learn more about the company’s brands, etc. If you prefer text messages, text “Hello!” at 866-450-0414 to get assistance.
To save time, avoid calling the company on Thursday as the contact volume on this day is very high and results in long waiting times.

Pacific Cycle email address for customer service is customerservice@pacific-cycle.com. As an alternative, consumers can submit their inquiries via Pacific Cycle website.
If you have sales inquiries, direct them to sales@pacific-cycle.com to contact a sales representative.
Legal specialists with privacy inquiries should send emails to dataprivacy@dorelsports.com.

Pacific Cycle headquarters is located in Wisconsin. Pacific Cycle address is 4902 Hammersley Road, Madison, Wisconsin 53711, United States. Customers as well as legal and media professionals can send their issues, inquiries, requests, and comments offline directly to the company’s head office.

Pacific Cycle customer care department operates Monday through Friday between 7 am and 6 pm CST. During the holidays, the support team is not available, and all consumer inquiries received during these days are addressed after the holidays.

Consumers who want to contact the support team via Pacific Cycle website should click the “Contact” button in the upper right corner of the page. Then, choose the product you need help with and proceed by pressing the correspondent button. To submit a quick message click the “Support” button in the lower right corner of the “Contact” page and type in your inquiry.

Pacific Cycle Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    59% phone 41% email
  • The best phone number to call Pacific Cycle is 8006262811.

  • The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 13 minutes.

  • People call Pacific Cycle mainly because of product/ service, request for information, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

Pacific Cycle Website:

Pacific Cycle Help Center:

Corporate Office Address:

Pacific Cycle Inc
4902 Hammersley Road
Madison, Wisconsin 53711
United States

Pacific Cycle Rating Based on 7 Reviews

Rating details

1.5
more details
Customer service
Product or Service Quality
Value for money
Reliability

Rating stats

Rating trend

Summary of Pacific Cycle Customer Service Calls

59 TOTAL
CALLS
13:13 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pacific Cycle?

Product/ Service Question:

  • “Need to purchase part”
  • “Lost key for battery”
  • “Defective cycle”

Shipping and Delivery Question:

  • “Shipping address”
  • “Chain size”
  • “Missing parts”

Request for Information Question:

  • “I wanna find out info on a bike i have like the year it was made and what it's worth today”
  • “Technical support”
  • “I have Schwinn Suburban serial #dj571479 how do I find iut how much it is worth? Thank you”

Return/ Replace Question:

  • “Replacement parts”
  • “Replacement tires for pedal car”
  • “Replacement part”

Account Question:

  • “Check verify”

Refund Question:

  • “Refund”

Other Question:

  • “Front wheel on my new bike”
  • “Ra number”
  • “Need bikes for community Christmas event”

Compare Pacific Cycle Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Write a review
Do you have something to say about Pacific Cycle? What happened? What can we help you with?
Submit review Don't show this popup