Delray Beach, Florida
1 comment
Not resolved

I contacted Live chat customer service after 1.5 hours of chat still no resolution.Gravely disappointed!

Unacceptable "customer service" received damaged broken headboard. Since the frame is metal and a welded piece came detached, it is not an easy fix. I was just expecting ,"We are sorry, we will get a new one out and you can return the damaged product" Got excuses of why they can 1) only process a refund after they send me a return shipping label, I repack the WHOLE bed ( I no longer have boxes) Then I can reorder online and wait 10 days for order to process.

BUYER BEWARE READ REVIEWS.I wish I had read "my3cents.com yelp, facebook, BBB, consumer affairs (and the list goes on) BEFORE I ordered from overstock.

Review about: Roken Headboard.

Review #463885 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / $170
Preferred solution Not specified

Had an Experience with Overstock?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Gil
#758322

If it was that important to you, why not just call instead of chat?Jeez, who chats for over $100 mistake on their part?

Why shouldn't they want you to pack up the bed and return the damaged item?Sure, they sent out a damaged item, but your post is pretty dummb

You May Also Like