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Contact OverDrive Customer Service

OverDrive Phone Numbers and Emails

Toll-Free Number:

  • (866) 269-5794
    Toll free
Call customer service
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OverDrive Emails:

Complaints/ Feedback
Legal
Privacy Inquiries
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How to Contact OverDrive?

Most Popular Number:

(866) 269-5794
Toll free
Total calls: 11 Issue resolved: 1 Last call: Jul 1, 2025
author avatar
PissedConsumer Reporter

OverDrive's phone number is 1-866-269-5794, and it connects you with their support team, who can help with many topics. Whether setting up your account with Libby or Sora, troubleshooting download or playback errors, syncing devices, or managing your library account, the OverDrive team is ready to assist you in promptly resolving any of these matters.

Emailing OverDrive is possible, too, although there are a couple of addresses, depending on the subject of the inquiry. For general feedback, suggestions, or complaints, one may use the OverDrive email at feedback@overdrive.com. It is a convenient way of telling about your user experience or reporting problems not directly affected by your personal data. Upon this address, you need to email your inquiries on privacy or data protection, legal, and privacy-related matters may be addressed here.

The OverDrive headquarters is One OverDrive Way, Cleveland, Ohio 44125, United States. This is the main address for mail or visiting the company. If you wish to send your inquiry here in writing, you may do so; however, if you plan an in-person visit, you should ring ahead to gain proper access and assistance once you arrive.

OverDrive customer services are available online 24/7. For assistance, OverDrive offers support through its Help Center, where you can find FAQs and contact options. Additionally, its Front Line Tech Support team is accessible via web form and email, with response times within eight business hours during weekdays from 8:30 AM to 5:30 PM ET.

OverDrive website services are available online 24/7. However, to get live help, they provide help via a Help Center during support service hours. You can search or browse in-depth help articles and videos using OverDrive's award-winning ebook, audiobook, and film platforms. Refer to social media channels like Facebook, Instagram, and Threads.

OverDrive Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    85% phone 15% email
  • The best phone number to call OverDrive is 8662695794.

  • The longest wait times are on Friday, while the shortest are on Thursday and Wednesday. The average call time is 3 minutes.

  • People call OverDrive mainly because of account and website/ application.

View full overview ›
PissedConsumer Club

Contact Information

OverDrive Website:

OverDrive Help Center:

Corporate Office Address:

OverDrive, Inc.
One OverDrive Way
Cleveland, Ohio 44125
United States

OverDrive Rating Based on 1 Review

Rating details

5.0
more details
Customer service
Product or Service Quality
Advertised vs Delivered
Website

Rating stats

Rating trend

Summary of OverDrive Customer Service Calls

11 TOTAL
CALLS
02:30 AVG CALL
DURATION
50% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call OverDrive?

Account Question:

  • “My account isn't working”

Website/ Application Question:

  • “Install”

Other Question:

  • “Cannot open one of the audio books.”
  • “Not satisfied with Libby”
  • “Trouble viewing ebooks and magazine offline.”

Compare OverDrive Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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