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Contact OverDrive Customer Service

How to Reach a Person at OverDrive

Verified Contact Information

Toll-Free Number:

  • 1-866-269-5794
    Toll free
Call Now
Send Message

Complaints/ Feedback:

feedback@overdrive.com

Legal:

privacy@overdrive.com
Privacy Inquiries

OverDrive Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular OverDrive Phone Number
1 (866) 269-5794
Average Calls duration
3 minutes
Most Popular OverDrive Email Address
feedback@overdrive.com
Issue Resolution Rate
Low (20% reported full resolution)
Contact Method Distribution
89% phone, 11% email
Common Reasons for Contact
Account, website/ application and request for information
View full overview

How to Contact OverDrive?

OverDrive's phone number is 1-866-269-5794, and it connects you with their support team, who can help with many topics. Whether setting up your account with Libby or Sora, troubleshooting download or playback errors, syncing devices, or managing your library account, the OverDrive team is ready to assist you in promptly resolving any of these matters.

Emailing OverDrive is possible, too, although there are a couple of addresses, depending on the subject of the inquiry. For general feedback, suggestions, or complaints, one may use the OverDrive email at feedback@overdrive.com. It is a convenient way of telling about your user experience or reporting problems not directly affected by your personal data. Upon this address, you need to email your inquiries on privacy or data protection, legal, and privacy-related matters may be addressed here.

The OverDrive headquarters is One OverDrive Way, Cleveland, Ohio 44125, United States. This is the main address for mail or visiting the company. If you wish to send your inquiry here in writing, you may do so; however, if you plan an in-person visit, you should ring ahead to gain proper access and assistance once you arrive.

OverDrive customer services are available online 24/7. For assistance, OverDrive offers support through its Help Center, where you can find FAQs and contact options. Additionally, its Front Line Tech Support team is accessible via web form and email, with response times within eight business hours during weekdays from 8:30 AM to 5:30 PM ET.

OverDrive website services are available online 24/7. However, to get live help, they provide help via a Help Center during support service hours. You can search or browse in-depth help articles and videos using OverDrive's award-winning ebook, audiobook, and film platforms. Refer to social media channels like Facebook, Instagram, and Threads.

PissedConsumer Club

Contact Information

OverDrive Website:

OverDrive Help Center:

Corporate Office Address:

OverDrive, Inc.
One OverDrive Way
Cleveland, Ohio 44125
United States

Why Customers Call OverDrive?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 58%
  • Account 17%
  • Website/ Application 17%
  • Request for Information 8%

Customer Inquiries & Issues

58%
  • "Text message from overdrive"
  • "Right"
  • "Kobo not getting books phone says are available"

Account

17%
  • "My account isn't working"

Website/ Application

17%
  • "Libby app not working"
  • "Install"

Request for Information

8%
  • "Ask about car not holding charge"

Compare OverDrive Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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