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Contact Outdoor Research Customer Service

How to Reach a Person at Outdoor Research

Verified Contact Information

Toll-Free Number:

  • 1-855-967-8197
Call Now
Send Message

Customer Service:

  • 1-206-268-7325
    Flagship Store – Seattle, WA
  • 1-206-268-7326
    Outlet Store – Des Moines, WA

Business Sales:

  • 1-800-421-2421
    Dealer Services

Sales/ Reservations:

  • 1-855-774-7276
    Corporate and Group Sales

Customer Service:

orpro@outdoorresearch.com
Orders
vip@outdoorresearch.com
Vip Program Application Page
orders@outdoorresearch.com
Warranty Request

General Info:

info@outdoorresearch.com

Business Customer Service:

sponsorship@outdoorresearch.com

Jobs/ Career:

hr@outdoorresearch.com

Legal:

ccpa@outdoorresearch.com
CCPA Inquiries

Sales/ Reservations:

groupsales@outdoorresearch.com
Corporate and Group Sales

Outdoor Research Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Outdoor Research Phone Number
1 (855) 967-8197
Average Calls duration
1 minute
Most Popular Outdoor Research Email Address
orders@outdoorresearch.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
67% phone, 33% email
Common Reasons for Contact
Return/ replace, product/ service, payments and charges
View full overview

How to Contact Outdoor Research?

One of the most popular ways to get in touch with the Outdoor Research customer service is via phone. Outdoor Research phone number is 855-967-8197. This is a toll-free line for general consumer inquiries, requests, issues, feedback and complaints. If you want to contact the sales department, call 855-774-7276. To get in touch with a certain store directly, call one of the following lines:
206-268-7325 (Flagship Store – Seattle, WA)
206-268-7326 (Outlet Store – Des Moines, WA)
The best days to contact the support team via phone are Monday and Thursday.

Outdoor Research has several email addresses for different kinds of requests and inquiries. For example, Outdoor Research email for general information about the company is info@outdoorresearch.com. To get in touch with the customer service department, drop an email at orders@outdoorresearch.com (warranty issues), vip@outdoorresearch.com (VIP program application page), orpro@outdoorresearch.com (orders).
Corporate and group sales requests should be sent to groupsales@outdoorresearch.com.
If you are looking for a job and would like to check out career opportunities offered by the company, send your inquiry or resume to hr@outdoorresearch.com.

The company is headquartered in Seattle. Outdoor Research address for the main office is 2203 1st Avenue South, Seattle, Washington 98134 - 1424, United States. If you would like to return an item, send it to Outdoor Research Returns Department, 21402 24th Ave South, Bldg B, Suite K, Des Moines, WA 98198.

Outdoor Research customer support department operates Monday through Friday from 9 am to 4 pm PST. These hours can vary depending on the holiday season. Thus, you better contact the support team beforehand to get information about the schedule during the holidays.

To fill out an online form on the Outdoor Research website, go to the “Contact Us” page (you can find the link at the bottom of the page). Then, provide your name, email address, and the reason for your inquiry. After you submit the message, it will be forwarded directly to the customer service team.

PissedConsumer Club

Contact Information

Outdoor Research Website:

Outdoor Research Help Center:

Corporate Office Address:

Outdoor Research
2203 1st Avenue South
Seattle, Washington 98134 - 1424
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am – 4:00pm PST


Addresses For Returns:

Outdoor Research Returns Department

21402 24th Ave South

Bldg B, Suite K

Des Moines, WA 98198


Outdoor Research

NRI Distribution

8205 Dallas Drive

Kamloops, BC V2C 6X2


More contact details

Why Customers Call Outdoor Research?

Top Reasons of Customers Calls

  • Return/ Replace 57%
  • Payments and Charges 14%
  • Product/ Service 14%
  • Request for Information 14%

Return/ Replace

57%
  • "Need return usps label"
  • "Return"
  • "Return shipping label"

Payments and Charges

14%
  • "To receive store credit from unwanted gift"

Product/ Service

14%
  • "My purchase seems incomplete"

Request for Information

14%
  • "Question about battery heated gloves"

Compare Outdoor Research Customer Service To

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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